While the room felt slightly dated, it was fine overall. Excellent breakfast.

Room was spacious and had good views. Was very clean too. Breakfast was good with a varied selection. Cleaning staff and the europea girl who checked us in were very helpfull and friendly. Would have given 5 stars but for the receptionist on the following day who never looked up on our various trips through reception and gave no ackowledgement when handing the key in

Lovely hotel great stall shall visit again thankyou

The room was noisy. I could here the people above walking about and the TV. On the morning of the 27th January 2026 I woken up at 0530 by them banging about. The staff were good and the food in the Bistro restaurant was very good ans filling.

Lovely old property. The superior room was a big room but the decor was very tired. Mattes very uncomfortable, too soft, could feel the springs. Most of the staff was friendly.

Room is clean. I liked the hotel interior with Scottish decor.

The location was a short walk from the train station and also the bus station.(Other hotels were further away) The building is old, but the carets looked recent. The staff were excellent, including lending some plates and cutlery for a takeaway.

Reception staff were brilliant.

Perfect and good value for the money

The windows were painted closed in the room and did not open. The condensation from the windows was dripping onto the floor and table. We checked with reception and they advised there was nothing they could do about the windows. The staff were nice and the breakfast was decent enough and the hotel location was also very good and has parking. All in all it was fine for a couple of days max.

Room and toilet were spotless staff were great and the room was warm which was great considering it snowed when we were there. Also they had our cot set up for us arriving with our baby. I would 100% stay here again

Clean room and powerful shower. Good array of teas and coffee in the room . Clean and comfortable room but dated decor and carpets . Very friendly staff and very good breakfast .

The room had no hot water for a shower in the morning, I reported this to desk clerk @6:45 and he didn't seem to care. I skipped breakfast and just left at that point, as I didn't have any faith in the service to follow. The room was noisy with a continual water pipe noise from walls, and the alarm light flashed bright enough to light the room once your eyes adjusted. The pint I ordered was off (replaced - thank you), the room I ate in was cold. The hotel is not somewhere I could recommend

Yes

Exterior not as pictured. Room a dump. Holes in walls. Wallpaper peeling on both sides of every sheet. Carpet filthy. Freezing cold with no thermostat. Windows allowed freezing air from outside into room. Bedding cover a thin sheet; froze all night. Pillows horrible. Staff claimed our room was an upgrade. Would hate to see the regular room. Would never stay there again. Unfortunately I trusted Expedia recommendation. Lesson learned.

staff were delightful. room was spotless. nothing seemed to be too much trouble.

Room clean comfortable if a little dated. Wallpaper coming away.

Good value hotel in Fort William, friendly staff & a clean & comfortable room, my 4th or 5th stay here & no doubt I’ll stay again

Nice

Very old but fairly clean. Front desk clerks were Fabulous and so kind. Restaurant staff were kind except a young blonde lady who was extremely rude and very hard to understand when she talked. The food was nice at the restaurant with reasonable prices. Bed s were old and hard but the rooms had a bathtub. Parking was difficult. I would stay there again.