Overall Ratings & Reviews H10 Estepona Palace

Bed a little hard and the pillows very uncomfortable but it’s a lovely hotel good breakfast lovely staff

Very friendly staff

Thoroughly enjoyable short stay. Lovely hotel. great staff, lovely restaurant and good food and close to the beach, The area was quiet and about 3 kms from the centre of Estepona which suited us as we enjoyed the walk in but you could get a bus close to the hotel. It had good facilities for both adults and children but would have more as the hotel got busier,

No heating

Very pleasant stay in clean hotel

Cant speak highly enough of H10 Estepona Palace. Everything was just as wed seen in the photos before we arrived. Reception is a huge open area which you go through to reach all the amenities. Our room was possibly the best hotel room we've ever stayed in, a wonderful bed, clean and spacious ensuite and the most fantastic view of the sea and hotel pools made this a room we would love to be able to take with us everywhere we go in the future. Ours was a superior double with sea view. The pools were great if a little bit chilly, but clean and well maintained. The bars and restaurants were all fab with great food available all day. All of the staff were friendly and welcoming and worked extremely hard. The beach isnt as nice as some beaches you might find but it is so close to the hotel and was worth a visit everyday. The town of Estepona is an absolute delight, the old town especially. Visit during the day where the beach is much better but the town comes alive during the evening with little lanes and flowery squares abound with pretty lighting and streets full of tables and chairs from the many excellent restaurants to be found here. Will definitely be back! Thank you for a memorable holiday.

The staff was friendly and helpful but the hotel looked run down. Great selection on breakfast.

Greatest

Very nice room and spacious with nice balcony. All staff very friendly. Breakfast quality excellent

The hotel and staff was excellent food was great and hot for a buffet drink reasonable price for a hotel would recommend this hotel

Great place

Found the front of house team on reception to be quite rude. They made us feel completely unwelcome as we were checking in, making negative comments about us just staying one night. We had also rang ahead to confirm which day we would use the full board lunch and we were advised we could use it on either the day we checked in or checked out. When I mentioned this at check-in I was told this wasn't policy and was repeatedly asked who I'd spoken to on the phone despite me saying I hadn't got a name. I then rang again when, on getting back to my room in the evening the room was unbearably hot. I couldn't get the air-con to work. I rang reception, who told me, again very rudely, that it wasn't working and there was nothing they could do. We ended up sleeping with the balcony door open all night and all of us were completely bitten by mosquitos in the morning. By contrast the restaurant and kids' club team (Sofia especially) were AMAZING. Super-friendly and helpful. The pool area was nice but overcrowded, especially as it was off-season. Can't imagine what it would be like in August! The main restaurant was a nice setting and the food was good in the buffet. The lunch we had in the pool bar however was HORRENDOUS. I got a prawn and mango salad, which was - shockingly - made from tinned mangoes and frozen prawns with a sickly-sweet dressing. The patatas bravas and fries were undercooked. We left the lot.

A very tired hotel in need of renovation or at least a good clean. Furniture was worn and dirty and cleaning staff doing everything they can to not clean your room.

First time in the area, amazing infrastructure close to the highway. In summer probably is something close to the paradise.

Dated property. Rooms had no coffee machine, would have to rent for 18€a day if wanted. To use an iron or steamer you had to pay a deposit. At the restaurant they charge you for a glass of water. Dinner only option is a less than mediocre buffet. Lunch was sit down and fairly good. There is absolutely nothing around the hotel so to get any good food you need a car or to use taxi.

Really enjoyed my stay at this hotel. Food good. Great facilities. Really friendly and helpful staff

Hotel is old and tatty, no complimentary water in room. No iron, only steamers that you can use. Basically they want to force you to use the ironing service which is expensive. Certainly not a good four star hotel. More like 3 star plus. Paid over the odds for this hotel in October. Won’t be coming back.

The hotel is on the water and it has easy access also to AU7. Breakfast is excellent and I highly recommend taking this option as there is no coffee maker in the room. I was surprised that they charged me for using the safe box. This is a 4star hotel and you would expect that it be included in the price. Parking was €15 a day and there were some empty spots to park outside. However, the street is super narrow.

Where to start? About $400/night in little Estepona, certainly not Marbella. We arrived in room, no coffee maker, no water…ok, can live with that. But theft-proof fifty cent hangers?!? Painted shrubs? Ca. 1975 scratched-up furniture? No. Also, in fifty years of world travel, I’ve never seen a daily charge for the use of the room safe! Wife went on terrace to relax and closed door behind her and was LOCKED OUT! If she had no phone, she would have had to scream for help. Just imagine. Hotel’s entry driveway choked with cars and we were trapped behind these selfish slobs for 20 minutes. Management response? “Family checking in - no problem, senor.” No bellman, no one controlling this parking disaster. Food was just ok, buffet style, corporate cafe ambience. Ugggh. When we tried to eat in the separate table-served dining room, we were very, very rudely told “NO TABLES!” Same surly attitude from most of the staff. Tried to get a bucket of ice at the bar to chill a bottle wine: “NO BUCKET!” Only a plastic glass of ice at a time! And though I love children, organized kids’ activities go on at all hours, even dinner, at ear-splitting volume. An absolutely hopeless hotel not worth $200/night. Entire staff and management should be summarily fired and the hotel sold to someone who knows what they’re doing. Please! Meantime, pay whatever you have to but DON’T stay at this disaster

This is a great hotel in a fantastic location. It is a 20 min walk to the Marina and a 40 min walk to the centre of Estepona & Taxis were easily got through reception and cost ~€7 to get into town. The all-inclusive drinks selection was top class- we loved that we there was a gluten free beer included in this selection. The room was lovely, bed was very comfortable and the water pressure in the shower was fantastic- it was an over bath shower but that was fine for us. Others have mentioned the sun lounger situation, Yes, people go down early and pick their spots, but there are always plenty of beds for everyone. The pool attendants bring more out as they are required. There is also the option of using the beds on the beach which was only a few meters away. Having a water dispenser and encouraging people to use re-fillable water bottles & also giving re-usable plastic beakers for poolside drinks rather than disposable cups/glasses were great example of the Hotels "Green" initiatives. Some areas for improvement- The pool bar was chaotic at times. While everyone was working very hard (shout out to Alejandro) you always had to wait an extremely long time to get served for food or drink. The buffet restaurant had a great selection but no allergens identified. They were more than happy to walk us through the Gluten free oevery meal (Thanks Mabel) & the options were plentiful once pointed out. For breakfast there really should be a selection of Gluten free items available to choose