Overall Ratings & Reviews Vila Gale Cerro Alagoa Hotel

Ok hotel in good location for the old town. Have stayed here before and definitely needs a revamp it looks tired. The breakfast was not great with basic items not being restocked and staff seemed uninterested.Management really need to get a grip of the problems there. Around the pool the sun beds are well past there best and need replacing and food and beverage prices are crazy high 4euro for a small water 5euro for a coke 6euro for a local beer. Would rate this hotel as no more than a 3 star and would no longer stay here.

We arrived very late. All was satisfactory on check in but the room was so cold. It did have an Air conditioning unit which we used initially to heat the room. The problem was it was on the ground floor facing the road (back of the building) with high hedging . This made it difficult to attract sun into the room We woke feeling very cold. Breakfast was excellent

Hotel is old and things are falling apart. Flush push was not working. Heating was not working. Though staff was helpful and they fixed things. Also i have never stayed in hotel which will charge you for In-room Safe box. Overall stay was okay. But property is in need of upgrade.

The hotel was in a perfect spot for us, two middle age gents over for the weekend playing some golf. Close enough to the old town craziness for a drink and some food but not on your doorstep. It is also in the perfect spot to pick up the main road and get to the courses. We never waited more than 2min for an Uber. The hotel itself was clean and the breakfast buffet served its purpose. We had the suite room, and for two, it was ridiculously spacious. Only slight gripe with the room was the lighting as it was quite time and only lamps for the bedroom/living room. Other than that I’d say better than a Premier Inn not as nice as Marriott. Now for the cons on our stay. - Steam room was out of service usually not a problem but given it was raining on the Saturday of our stay we did want to make full use of the facilities. - You had to buy and wear a swimming cap to use the indoor pool, I feel if this is a rule it should be stated upfront on the hotels facility listings. - The boiler had broken in the hotel so there was no hot water from 1-4pm during our trip. This was a bit of a pain when I used the gym at lunch and then had to have an ice shower. - Finally there isn’t a single iron in the hotel and for me that’s not good enough for a location with a 4* status. That said the staff were great and did get my few bit ironed in a 4-5hrs turn around granted for a fee. Overall though I would definitely stay again and use as a base for any Algarve golfing trip.

Property looked a little tired, time for a refurbishment

Staff very helpful, large bedrooms. Good area 10 min walk to square old Albufaira, lovely pool area lots of beds. Very good breakfast. Minus rooms a bit dated need a refurb

Beautiful hotel

Great place

This is not a 4 star hotel. The amenities are in good shape but the rooms are very outdated. For the safety box they charge a fee per day and for the indoor pool you need to wear a head cap which also they sell. The AC does not work, it just throws air but not cold air. We reported this issue and they did not fix it.

Only check in I don’t like because the hotel ask for passport for all guest and don’t accept you driving 🆔 license it’s ridiculous (I’m a mommy with my children) and asking for all my children passport

The front desk staff was very welcoming and helpful. The hotel room was very dated and the primary AC stopped working late at night. Other than that, it was a lovely overnight stay.

Buffet breakfast was excellent and convenient. Room was spacious and overlooked a huge pool. Location was good and walkable down to the beach where there were lots of activity for shopping and dining. Highly recommend.

If you book this property you wont regret it. Great value for money, location, indoor pool and spa and breakfast.

We had a great holiday . And would return to the hotel and resort .

Pillows are getting old and smelly, bedsheets are thinning out, could use some new bedding. A group of young guys came in drunk at 2:30 am and were running and making noise in hallway and on balconies till 4:30 am. Complained to front desk, they would take care of it and same problem again the following night. It seems the hotel was okay with that. I stayed there last year and liked my stay enough to come again, but next year I won’t stay there anymore. The breakfast is good, the location is good.

This hotel was in the perfect location! Less than 10 min walk to the beach area where you could enjoy the water and walk to old towne. Also a short walk (15 mins) to the strip. Quiet area with restaurants within minutes.

I picked this one because it is close to everything and I wanted a gym. Everything was clean but pretty dated. The sofa in the room was so uncomfortable and the lighting was terrible. They have no tissues in the rooms and none are available. They also have no iron or ironing board. My husband went to a shop down the street and had to buy one since our clothes were wrinkled from being in suitcases. Another guest was there buying one at the same time and the woman at the store said they sell a lot to hotel guests.

Large, pleasant, extremely helpful desk staff:

Great location! Walking distance from major beach area, restaurants and nightlife at Fishermen's beach. Cabana Fresca is a must do restaurant on the beach! Great food, great view, great value & superior service!!!

it was a very good stay all i want from a hotel clean and friendly