Overall Ratings & Reviews B&B Hotel Firenze Pitti Palace al Ponte Vecchio

My family had 3 rooms for our visit. One of the rooms was fine, 2 of the rooms had safety issues like bare pipes with raw edges sticking out of the wall over the bidet, and 2 rooms had A/C problems. The staff gave us a fan the 1st night, but it was still 86 degrees. We asked to fix it the next day and they didn't even look at it. They finally moved us to an inferior room in a basement by the janitor closet. It had working AC, but they refused to give any upgrades or compensation for our difficulty. They told me to email customer service, who I emailed twice, but no one has ever replied. Stay at your own risk. You may get a decent room, but there is a lot of variation between the rooms and some are in very poor condition.

Air conditioning not working very well but very good location

Very good

Location was convenient

Staff was extremely helpful and pleasant. Rooms were clean, and the hotel was located in a perfect area. Lots of shopping, sightseeing and night life.

Great hotel to stay at. Located in the heart of Florence walking distance to all the attractions and places to see. The breakfast at the hotel was delicious and basic. Room was clean. A bit of noise from the outside life, but it was ok. The train station is about a 20 min walk. I had no vehicle so unknown about parking. Scoot parking seemed abundant. The staff were multilingual and very friendly. I recommend this hotel and would stay here again.

Overall its a good hotel for the location. Hotel staff are very friendly and helpful and willing to provided guidance.

Wonderful staff and location Air conditioning leaked and could not get fixed during our stay We just put a bucket on the leak abs was honestly happy for the air

Perfect location, great stay, good beds, great breakfast, great staff. I’m a hard to please picky New Yorker. I’d be happy to stay here again. Florence; jewelry is way overpriced, and the food…temper the hype and your expectations. Florentine Steak; if you dine at Peter Lugers, the Palm or Gallaghers you may be disappointed, but for mere mortals very good.

Excellent customer service

Very nice to stay

We had a great stay and would go back. The people at the front desk were friendly and the location was close and easily walkable to everything. The room was quiet, the bed was comfortable, the breakfast was good and it had a great view. It wasn’t a super fancy hotel, but just what we needed for our trip.

Good location.

Incredible location steps from the PonteVecchio! Gorgeous rooftop terrace with incredible views all around - perfect for breakfast in the morning, and siping wine at sunset! Very nice rooms with comfortable beds. The staff are truly wonderful!!! Loved this hotel!!!

Good location. Room needs repair/updating. Wifi intermittent and shower needs attemtion

Right in the midst of Ponte vecchio so very walkable to the shops, Duomo and restaurants. Great location as a tourist just keep in mind very noisy area because of all the foot traffic.

We enjoy this hotel, great place to stay

Excellent location

Wonderful location. Ponta vecchio at doorstep. Many excellent restaurants very close. Breakfast very good

In need of updating in many areas. Bathroom facilities are poor requiring deep cleaning; had to change rooms. Had a faint smell of sewage in the hotel especially in reception. They were always spraying air freshener. I asked about it several times but this was never addressed. Shame, as I’m a brilliant location for all the sites. Staff are lovely and try to be helpful.