Grand Burstin Hotel Folkestone

Explore Grand Burstin Hotel Folkestone
7.0
Pleasant
From 1,000 reviews
Cleanliness

7.0

Room Comfort

7.0

Service and Facilites

7.6

Traveller Reviews Grand Burstin Hotel Folkestone

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20
40
Top reviews
krishia
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6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

You get what you pay for which is cheap for the location. Super positive: they have single rooms + locations. Sadly they were busy so check in lines were long, rooms were not ready by 4pm (no other room to move to) and then still not ready at 530pm (suddenly room available to move to.) *you have to go physically check if you room is ready . They don’t know. No fans in room (one person said fan will be in the room, one said fan SHOULD be in your room let me check, one said first come first served I’ll add your room to the list.) no fan arrived…. Couldnt leave the window open because one was blocked and based on the bird poop on the carpet under the bed… opening the other it seemed risky. Also being ear plugs… the communal/fire doors bang super loud. So easy to fix..
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Tracy
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with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Ok for 1 night stay, stayed in a premier room which was clean and tidy could do with a little modernization. Little things let it down. But overall was ok.
Anis
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6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Good hotel. I'd certainly recommend if you want to stay for a few days. Great location, being next to sea, the city centre and touristy bits. Outdated internal decor with a 70s feel about it. The only qualm I have are is there is no air conditioning in the rooms, difficult in this hot weather. Could put fans in there. But otherwise all good.
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stephen
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2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The room was basic but clean, the shower had zero pressure making almost impossible to was in. The lift was held together with duct tape, the parking was a nightmare, the walls were paper thin and one window wouldn't open.
Keeley
icon-Friends and family Family
Friends and family Family
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The beds are really uncomfortable I couldn’t sleep on them if you have a bad back etc there beds are not for you. The food in the bar area is really nice
Ilona
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with Children
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location, close to the sea, helpful staff. Room was ok for the 1 night.
Philip
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2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

I had previously messaged the hotel to ask if my cycle could be locked up overnight but they never replied. When I arrived after cycling 71 miles from Canterbury, I found that my room 1508 was on the 1st floor and the lift wasn't working, so carried the cycle and panniers upstairs. Had my messages been read they may have given me a ground floor room? I had a shower and was starting to feel relaxed but it didn't last long, as I then lifted the toilet seat to be greeted by several stools from a previous occupant. The whole hotel is fairly tatty. I did however sleep quite well. It cost me £63 for the night, so I'd expect better.
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Jet
icon-Friends and family Family
Friends and family Family
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Pros: The room was very clean and had all the bits and bobs you need ( hair dryer, fan, iron, tea making stuff, tv and a fridge). The hotel also provided a travel cot for our baby. The room had a great sea view. The hotel it self is interesting, a bit run down and rough round the edges. There was live entertainment in the “ballroom” every night, which was cringy in an amusing way. The location is excellent. The room price was very reasonable (mid week). It is a budget hotel not a luxury one. Negatives: the front desk is very understaffed, we wanted to extend our stay and had to queue at reception, only to then be told we had to book via a phone attached to the wall. When we used the phone we were quoted £10 more than hotels.com. We then had to queue for another 20mins to get new key cards. There was only 1 receptionist for a hotel with hundreds of rooms. The pool was pleasant enough but you have to pay £4 each every single time you use it (even as a paying guest at the hotel). I think that’s a bit cheeky and I’ve never experienced that in a hotel before. They could at least add a single charge to your room for a pool pass instead. We didn’t have breakfast as I thought it was a little over priced. Over all we enjoyed staying there and will definitely be returning.
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Mun-Tai
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Friends and family Family
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The matter of price, not too bad.
PAULINE
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with Children
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Rooms are a bit dated, (could do with a bit of paint, new carpets, pillows weren't great), but staff were friendly and helpful. Location is brilliant for beach and all you want to do though. Food in restaurant good and lots going on, so no boredom if bad weather.
Roberta
icon-Friends and family Family
Friends and family Family
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Stayed just one night, the hotel was very busy, but staff helpful and room (family room for 4 people) was clean and very decent. Only downside, no hot water in the shower, so a bit of a rough awakening in the morning.
WILLIAM RHYDIAN
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good for the price
Sue
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with Partner
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Really poor accommodation needs upgrade restaurant was closed
Ravi
icon-Friends and family Family
Friends and family Family
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Good old hotel. Staff was friendly and helpful.
Brian
icon-with Pet
with Pet
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

i stayed at hotel as i was travelling to france. i checked in paid for the dog charges and£199 for parking. im now being pursued by a parking co for £100
Ronan
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great value Best poistion
Garryck
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Many feel it’s 1970 and it is brilliant views of harbour and dover cliffs and the sea. Food not very good but entertainment good lots of coach holiday s hear.
Martin Allen
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10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

V clean well equipped room (with coffee/tea in room), hair dryer, iron . Food options great, including healthy fruit and cereals. Nightime music event great entertainment and at no extra charge.
Krzysztof
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The hotel isn’t expensive, but it’s in a very poor state of repair. The only reasons it’s still in business are its location and the efforts of the staff. Having to pay for parking is a bit much.
Raimondas
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

very very basic room with mould smell, mattress very cheap, rooms hot and not comfy to stay with family, entertainment not professional and boring specially for kids. Breakfast just nice dining room, can’t believe not basic hash brown really, sausage very cheap and no salat, no fresh fruit.This hotel just good location nothing else. never comeback.
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