clean room

Very Good

Location, friendly staff

Excellent. Room, staff, pool, gym, dining

Excelente

Fantastic

Good

Great stay , but i would recomend to work in the airconditions in the sleeping rooms , everything else was amazing.

The services are reliable

Nice hotel

Excellent location. Great staff. Comfortable beds. Fully equiped Gym

Exceptional hotel

We arranged an airport pickup through the hotel as there were safety warnings about using regular taxis. The taxi was at the airport but took us to the wrong Marriott hotel - apparently the same phone number serves both hotels. This required us to hire another taxi to take us from one Marriott to the other, another half hour drive we had to pay for. On arrival we were upgraded to a suite, which was very nice. We made our own arrangements to return to the airport the next day.

May be this hotel needs some renovation but the staff there does a good job. Oops please help us understand your rates: prices should be displayed in US$ (rather than in Bolivars which does not mean nothing)

Everything very good, friendly helpful staff, but noway to do international phonecalls, and the hotel had no headset with micro to do them by skype

Very Good hotel! Good breakfast! Good location!

Rooms clean and comfortable Staff courtesy good but level of training etc poor . More staff than customers Check in / out takes an age . Only half a meal arrived in restaurant when we were the only customers . When the other came not cooked . Staff present bill without the price and expect to sign . When asking for the price they didnt know how much - we had to tell them . We stayed 2 nights , 1 at beginning , 1 at end of holiday - the building air conditioning had been broken for the full period so you had to wear a jacket in all common areas as it was so cold Ordering an extra blanket and dressing gown through reception . Had to chase three times over a 2 hour period Unacceptable in general

The hotel charged my room service to my account in dollars without my authorization. When I went to pay my bill in cash ( local currency) they did not reversed the dollar amount charged in my credit card. This makes my charges to be 60% higher that if they had accepted my cash.

Very Good location and at least during day time, safe to walk in the area.

Probably the best hotel in Caracas. Staff are very helpful and room was clean. The room they gave me at check-in hadn't been cleaned so they upgraded me and gave me a free bottle of wine. The gym is good too.