Excellent

Excellent

The front desk (it was an older gentleman) did not speak any English. He was so rude to us because we did not speak Spanish or English. He just gave us our keys and expected us to figure things out. Thankfully, there was a younger gentleman at the front desk in the evening who was willing to converse. It was just so odd and honestly unacceptable to have staff at the front desk that does not speak any English. Especially at a hotel in the commercial city. In terms of our room, the floors were sticky and disgusting. And it is high time for them to get rid of the stained couch in the room. Too gross to even place a bag on it. To be honest, it's best to stay at the Continental or any other hotel if you only speak English and are comparing places.

Excellent room, updated (11th floor), great service, great staff and incredible breakfast with many options, everything fresh and plentiful one of the best breakfasts I’ve had. Excellent location in a safe neighbourhood, couldn’t have asked for more. Thank you!

Staff was curt

Great location

I stay here every time I am in São Paulo and am always impressed by the hotel and the area around it. I will be back again and again.

Yes hotel clean and staff was nice. Not sure what to expect when I arrived and lobby was a bit simple and needed to entertain business meeting.

I’ve stayed here before and liked it enough to stay again. However this time the extra blanket in the room was dirty and had a brown substance smeared on it. I was shocked that they gave us a dirty blanket in a plastic bag appearing clean. They ended up replacing the blanket but when staying at hotels I expect clean bedding at bare minimum.

Everything at this hotel is great. Clean room, good breakfast. The lunch buffet was amazing. Is close to the Avenida Paulista and the mall Shopping Cidade 3. I have stayed here many times and it is my go to hotel when I am in São Paulo.

Great

Great Location, Central to all touristic sites. Convenient stores down the street, bunch of shopping and dining options all around. Comfortable and clean rooms. Nice Staff. Thank you !

Loved the place, very good breakfast, and the staff was nice.

Friendly and very helpful staff in the front desk Room clean and comfortable Overall very nice hotel 👍

Everything is fine

Delicious breakfast

Great updated room! Very comfortable beds. Breakfast is a decent standard for Brazilian hotels. Would stay again.

Everything was great, but there was something I didn't like, and perhaps it's something that only happens to tourists. Upon arrival or check-in, I paid for the entire stay, but upon departure or check-out, they told me I still had to pay an amount that wasn't charged upon arrival. It was something about a daily SSI. I observed at least three people checking out, and this didn't happen that way. Either they just made a mistake with me or they take advantage of tourists.

Location, room’s size

Nice and comfortable room certainly located for exploring the city. The front desk guys were very nice and friendly.