None of the common areas, including dining and boutique areas were air conditioned, bath not air conditioned. tried to get wash cloths, hand towels and they never appeared. I got a towel run for a hand towel. Never could get anything more than slightly warm water for bathing and showering. The large tub was actually located in an outside environment which you had to go through to get to the bathroom. The large tub was coated with foreign material and had to be washed before use -- which we never did because of not hot water.