Not 4-stars!
No chef, no bar staff. A terrible dinner for which we waited 110 minutes. The chef left 6 months ago and they're using her assistant.
While most staff were kind, many needed training and support. They're expected to cover reception, bar, waitressing. We felt bad for them.
Expect to wait aaaages for a drink.
Management: Employ a chef and bar staff and look after your staff better.
The gym is unhygienic with broken AC and no means of cleaning mats or equipment.
The pool is unsighly with missing tiles, green from algae and there are insufficient parasols. Nobody bothers to arrange the sun-loungers in the morning.
A feeling grew during our 9-day stay of not being looked after, of management paying lip-service to the guests experience and directors only interested in money.
We had to ask for shower gel daily as the maid failed to replace empties. We were given half-used bottles by reception staff and felt a burden for asking.
Upon arrival our room lacked AC and reception tried to fob us off. Our eventual room had a broken towel hook and dodgy balcony door. We awoke to the neighbouring cockerel.
The hotel is in a beautiful setting, close to lovely spots, but fails to achieve a 4-star standard and feels tired. A few licks of hastily-applied paint won't suffice. It clearly has problems.
Our disappointing stay was made worse by the manager not responding to our complaint as promised. Very poor.
We won't return and we don't recommend this hotel.
