Egg lady behind counter was miserable and rude, also a group of 10 guys on a stag when it’s a couples/kids resort is unacceptable, especially when you say no stag/hens welcome, not fair not safe.

Friendly staff, nice private pool and master bedroom. However there are huge gaps under the main doors meaning we had a few cockroaches in our villa; on the bathroom floor and in the kitchen sink, as well as inside the pool, which I guess is to be expected. There is a spacious daily bus taking you to nearby areas which is very useful. Seems to be a family friendly focused complex.

The resort is really great, especially for families. We did self catering (breakfast included). The breakfast was excellent, great variety, pretty much anything you can think of, and constantly refreshed. The room and grounds were spotless and there always seems to be someone around fixing or tidying/cleaning things. The staff are lovely too, really helpful. It's true there are plenty of sunbeds but the hotel doesn't enforce the 'no reserving' policy so if you need sunbeds where you can actually keep an eye on the kids in the pool then you have to put your things down before breakfast. It is not really close to much, we had a car so not a problem for us, but if you have little ones and no car, you'd need to taxi down to the beach or out for dinner at the main areas of restaurants.

Very good stay, definitely recommended. Pools wer clean and the general ambienace of the place was exceptional.

Excellent and very clean hotel . Ideal for family

Stayed as 2 adults and a toddler. Had the best time! Food was good, everything was clean, pools are good. Staff are exceptional - they work so hard!! The only downside for us was we had two lots of noisy neighbours (young party people) so got woken up a lot. But not sure if we just had bad luck because it was pretty much all families at the resort otherwise!

The hotel, villa and pool was amazing. The entertainment was night was ok, but not fantastic. It kept the kids entertained. The food was a bit meh. It quite often didn't match the menu on the website, but was there was ok. Just not as much variety as we expected. However the resort was quiet and there were always lots of loungers and space in the pool. It got a but busier over half term, but still not too bad.

Lovely villa in a perfect setting. We only had bed and breakfast and the only downside was that there wasn’t a snack bar only the buffet option. The Sahara restaurant was excellent. Highly recommend. Would be great if they did a lunch menu at a set price.

Staff were excellent and made our stay really comfortable.

Excellent resort. Great for family with young children. Could not fault food or activities. Staff were all very friendly. The resort could benefit from a separate bar or restaurant as you end up eating breakfast, all dinners and having drinks and entertainment in the same room. A minor issue though. Overall lovely resort.

The hotel was clean and beautiful. The pool area was pretty and at night it was lit up to look like a tropical paradise. Bought “all inclusive “ package when we arrived and this was we worth the money.. Staff were helpful and friendly. Very enjoyable stay.

Enjoyed myself here to staff were friendly the rooms were nice to Resort her good

The rooms had really nice rear verandas and the pool was brilliant. But the room was not very clean and we had to get it cleaned twice plus the lighting wasn't the best overall it was a good stay once we got the initial problems sorted

The private patio was the highlight of our holiday, kids loved playing there

Even with a few teething problems (our 5 year old son didn't want to sleep in a separate room in a strange place and we couldn't get his bed into our room) I would highly recommend this resort. The staff are excellent and made a point of asking for feedback (and acting on it) a couple of days in, so they could fix anything that needed fixing. Lovely clean pool, spacious suites, aircon in bedroom and lots of kids activities to keep them occupied whilst the grownups got on with the important task of sunbathing and accessing the all inclusive facilities. Oh! and the Spa is exceptional too!

This hotel is perfect for families with young children. Unfortunately as a couple we did not feel it met our holiday needs. There is only one bar which is located within the dining area it is open between 1pm and 3pm and then from 6pm to 11pm. At other times drinks are self service but the quality is poor. Staff, room and food ok, but no quiet areas to sit out, the only outside space is by the pool which can get very noisy. Nothing around the hotel other than the golf club. We did go into the club for coffee and a late afternòn drink and it is very civilised and not expensive. The free meal in the Sahara restarent for those on AI was nice, but not really free as you can't choose a starter and all the meat and fish dishes had a supplement. We would not return

Fantastic Holiday, The hotel provides plenty of spacious rooms with one or two bedrooms, each have a kitchen and living area and a private outside space, our room overlooked the Golf Course with the mountains behind. The staff were all very friendly and helpful, we were on the all inclusive package which I'd recommend, the waiters even remembered what I drank and brought it without me having to ask at the evening meal. Not much in way of evening entertainment but this is more directed at young families and those wanting to have a nice peaceful holiday, although the Town wasn't far away and a free shuttle bus was laid on daily to the beach or one of the larger shopping Centres. If you're looking for Sun, a nice pool or 2 with plenty of sun loungers you won't be disappointed. Caution one of the pools isn't heated so fairly cold but the other is like a warm bath, lovely. The food was generally of a good standard the chef's seemed to take great pride in presentation, especially the sweets. There is a playground for the younger children and a good gym for the big kids, weather this time of year mid to high 20's. Thoroughly recommend the hotel and a big thanks to the staff, even took the time to check us in 24hrs before leaving, at my request. Go and Enjoy

Arrived for a 4 night stay to celebrate my 50th birthday with friends. Fantastic location and not too large a hotel. We were happy with the first suite we were given, until we saw our friends room which had very recently been refurbished. As it was my birthday, my wife had previously requested a nice room. She went to reception who were extremely helpful and moved us to one of the refurbished suites within the hour. All staff at the hotel were extremely friendly and helpful. Well located for a round of golf at Golf Las Americas, only a 2 minute walk and the golf course surrounds the hotel. Only minor negative was the all inclusive food option, it didn't quite match up to the rest of the hotel, but was fine for a short break.

This is a resort for families; definitely not for couples. There are kids everywhere and they even have a partnership with tots to travel who have reserved areas by the pool where the other folk who have paid their money, can sit. The beds are two singles pushed together and you fall down the middle if you even try to cuddle. There are also a huge number of cockroaches that come out at night, and they are everywhere! I appreciate that this is beyond the hotels control but if you're someone that has an absolutely irrational fear of them, best to avoid! If you're a family, you're fine, otherwise, somewhere else, probably Florida!

Hotel is fresh and clean, staff are very friendly and accommodating. Pool area is family friendly. Plenty of sun beds. Comfy sofa beds are reserved for guests with children. Food is standard. Always something to be able to eat but can get repetitive, rooms clean however double bed is on actual fact 2 single beds so often woke up to find I had fallen down the middle. Not hotels fault but as on ground floor has a problem with ants in the room so don't leave out anything sweet!