The room itself was large and comfortable. This was true for all of us (3 couples occupying 3 rooms). On arrival the member of staff that booked us in was quite gruff and when my wife asked her for help with directions and transport to local places, namely the city centre and the sports ground which three of us were going to on that evening, she was quite unhelpful saying it was far too complicated for her to get details of bus times and routes. We established, ourselves, that this was not at all complicated as we only needed the numbers of two buses that passed by the hotel. Another of the receptionists on duty when we arrived did help me to access the wifi. The breakfasts were good and, on the whole, staff in the breakfast room were helpful. The biggest inconvenience for all of us was that the bedroom lighting was faulty. Lights came on and went off spontaneously. This problem persisted throughout the night with lights going off and plunging us into darkness when going about our regular business and coming on when we were trying to sleep. We asked to have this seen to but the efforts of staff attending to this made little difference as this was an intermittent fault, which, I understand, management at the hotel were aware of. When we paid the bill we asked about compensation but were told that, as we had booked through Expedia, any compensation due should be arranged with them. So over to you on this one - please respond soon.

Very clean and conveniently located. Staff were communicative and helpful.

nice building

Clean room

Nice hotel but kinda in a sketch area by the train station. Centro is about 6 blocks away

Close to train station, clean and quiet.

Great reception staff. Pool barman/attendant helpful. Ideal location for station and proximity to historical centre

Great 4 day stay in Parma Excellent hotel great breakfast and near centre and rail station

Very good. Service was good. Easy walking access from train station with lots of luggage.

Wonderful staff.

Hotel is right next to the train station and a 15 minute stroll to centre.

Nice hotel, clean and recently upgraded. Room spacious, large good bed and huge bathroom with great shower. Hotel is opposite train station therefore somewhat dirty area with undesirables hanging around and dealing across the road from hotel. Restaurant hotel is a must try but breakfast average.

Overall very good. Great location near the station and a 10 min walk into town. The room was nice albeit slightly cramped in size. The corridors could do with an update; I am comparing to the Novotel in Lyon which was fantastic. The thing they need to improve is the check-in with only one person to cope with a long queue of people.

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Nice hotel. What you would expect for a nice 4 star hotel, but too close to the train station, which is not a nice neighborhood, and 20 minute walk away from the historic center.

When we arrived for check-in the guest in front of us was having terrible trouble trying to settle his bill, as the employee on the desk could not add up his parking and tax charges for his stay. she clicked on a calculator for 20 minutes, before she agreed with what he had been telling her all along even though she wanted to charge him more than what was owed. when we got to her after his account was settled which was around 25 minutes she didn’t even apologise for the delay or welcome us to the hotel or even say hello, she just said, “name on reservation?” Honestly not the welcome we expected, but thankfully did not reflect the rest of our stay as it was excellent and would happily stay in the hotel again. Roof top pool was also a nice escape from exploring Parma and refreshing when the temperatures were so high.

7

I stay frequently here and was disappointed that the past two trips this month the conditioner has not worked. This trip I asked reception 3 times to top it up as the pump didn’t work and called from my room - it was never sorted - very frustrating

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Perfect!