Overall Ratings & Reviews Comfort Inn & Suites Alexandria West

We simply requested a refund for our stay at your hotel last night. It was around 3 o'clock am when I noticed that the air conditioning was very loud and I was unable to sleep, and the air was very stinky and disrupting my stay. We decided to leave around 4am due to the poor air quality that was disturbing my throat and head. For the first time in my life, I am seeking a refund. Please understand that you really need to do something about the quality of the air in the rooms! I would appreciate it if you would refund my money as soon as possible.

Our check in was great, LaTasha went outnof hwr way to put us in adjoining rooms which was super helpful. The hotel qas a quick car ride to DC, which is why we travelled. Clean ans comfortable.

Employees are excellent

Enjoy my stay

Stay was fine. The room was shabby and tired. But it was spacious and the bed wasn’t too bad.

Hotel was fine. Room spacious. Had issue with someone trying to steal my ez pass from my license plate in parking lot. Manager was No Help!.

Wasn’t bad

Great service

I loved the hygiene, the view from my room, and the friendly staff. The complimentary Breakfast was consistently of high quality as well. I was not quite as fond of the fact that the pool was shut down in summer, or that there were no crosswalks in the area, meaning I consistently had to cross a busy highway to go anywhere. I feel that should be a consideration for pedestrian residents.

Easy access to highway

Good

The hotel itself was not the cleanest. The hotel definitely needs a little maintenance. But overall good. The best part of our stay was the staff. The staff were very friendly and accommodating to all the guests.

The location is great the room needs some upgrading. Walls in the room had noticeable stains. Bathroom gad mold in groute floor base board cracked and dirty. Carpet was stained and dirty

Overall, a decent stay. It is a very active hotel (with guests coming and going frequently). Was a bit disappointed in the breakfast selection(although the gentleman that runs the kitchen does an amazing job). The same food items were served every morning (waffles, eggs, bacon/sausage, yogurt, pastries, and toast), grateful for a meal, but it did get old after a week. Some repairs should be made (looked a bit run down, you can hear everything outside of your door, bathroom could use some upgrades in the shower, etc.) The shower temperature was amazing, front desk was very helpful and kind. It was annoying that I had to walk to the front desk to get new towels when room service was literally on my floor. (They refused to give towels if they weren't servicing your room). The bed was comfy and clean. Close Proximity to the freeway, fast food locations, and stores.

Everything was good but the smell on my room was bad

Old hotel with small rooms and hard beds. The bathroom was not clean upon arrival with hair on the sink. I have not stayed at a choice hotel in a while and now I remember why!

Friendly and helpful staff

The staff was extremely rude and the phones don’t work in the room you can’t call front desk and nobody is ever at the front desk to begin with someone’s always coming from the back and leave you standing there for minutes

Good for its price but not for more than 1 night.

Great