Overall Ratings & Reviews Hotel Estelar La Fontana

.

Good overall, the hotel is beautiful and has a lot of open spaces La almohada es muy cómoda

Pleasent staff and very unique arquitecture.

Exceptional stay from start to finish. Truly a five-star experience. Highly recommended.

Great value for the rates

The hotel was very clean and comfortable, the staff went out of their way to help us, great location & the food was good too. I would definitely recommend it!

Wonderful people. Great hospitality. Restaurants were delicious.

plumbing issues no heat in room although they did provide a portable heater when requested no coffee maker in room 3 stars

This is a great option in the northern part of Bogota. We feel very safe at La Fontana and love the interior patios. Great location right across from nice mall, Unicentro. Very good food too. Rooms are dated but it’s part of the charm - like the Paradores of Spain.

Excelente ubicacion. Personal atento y amiable. El piso sexto esta en remodelacion. ESO genera rico y polo por las Mananas.

Excelente publication. Staff muy amable. El unico inconveniente es que el sexto piso estaba en remodelacion y Habia mucho rico y polo por las mananas

I loved the architecture of the hotel and the nice staff, as well as the dining options. The bed mattress was a little hard for my taste, but I slept well.

First and foremost I am a faithful customer for the all the Estelar hotels in Colombia. On Monday was in Barranquilla service was especular. Then I visited Santa Marta, was served by the most amazing Server. Unfortunately, yesterday my flight was cancel at 4:00 am, therefore I was so extremely sleepy. I politely requested an earlier checkin. First they said to keep checking if room was ready. Every 30 or 40 minutes I would check, with front desk, and they said no, in professional manner. Requests were made after noon. Most of the staff was polite, however the front desk clerk that worked yesterday, that had glasses and tall, was unpleasant, he spoke to me in an condescending way and he spoke in high tone, reflecting he is in the wrong profession. No patience and not a good person.The gentleman with blue eyes, finally took my passport, and gave me my room. They did not accept my passport prior, so I could off been in my room promptly by 3:00 pm. Instead I was in my room at 3:30 pm, with their nonsense process. I saw families getting their room by 2:00 pm. At Estelar Hotel in Barranquilla , they always made accommodation for me. Hopefully management can investigate the matter, and also offer discount or compensation for the inconvenience for my family and me. Keep in mind I rented 2 rooms for only 3 people. Hopefully in the future management can make better choices of good employees, that have empathy and respect, and show kindness. Thanks Alma Moreno

Na

Buenas facilidades, baño se tapó en la ducha pero excelente servicio

Older but in great condition. Architectural design is amazing. Excellent value for quality and cleanliness.

excellent

Staff very helpful and. the environment is just great.

excellent customer service

Buena propiedad