The common areas and photographed sections of the hotel were very beautiful however the rooms were very basic and in need of some TLC. The service around the bar area was very poor with guests obviously inconveniencing the staff. We found some elements of the staff attitude strange. I phoned to ask for additional pillows and was just told no. We were told we were not allowed to park in front of the hotel despite other cars being there and a car parked for the duration on the space we had been asked to be vacate. We felt we just hadn’t been a premium enough customer. The location is ok if you are prepared to walk some way to reach key areas. The breakfast was very poor with very few options. The dining room is quite stuffy and looks like it’s set up for events more than guests. Overall we enjoyed our stay in the area and we found the hotel manageable however spent most of our time away from the facility.

Really good

The staff and general ambience of the hotel was very nice but we were disappointed with the Shower and in room facilities. No coffee or tea and limited water. Shower definitely

The staff here were so friendly. The beach was beautiful and plenty of dining options and shopping within walking distance.

A great hotel with very friendly staff with the added bonus of a view of Etna from our balcony for my volcano obsessed son. Good food throughout the day and a decent pool. Beds were quite hard, which I thought would be a problem, but slept very well. Would recommend.

The beds were terribly uncomfortable, the mattresses and pillows were thin. The air conditioning turned when you left the room and took a long time to cool down. Room had a terrible strong citrus cleaner smell. The shower was tiny. The pool was the best selling feature!

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Short walk to the beach, lots of hotels in the area. Extra charged for parking, pool towels and spa access. Amazing breakfast!

Overall the four night stay was pleasant with clean bedrooms but it was a bit outdated. The hotel indoor pool is overpriced and extras are expensive (cost for towels, spa, beach etc.) Hotel Room - Decent sized room and plenty of wardrobe space for the stay. A good balcony but the toilet didn’t have a window. Unfortunately the room didn’t have a kettle with tea and coffee. There is no iron available at the hotel which is a shame. Food - Breakfast buffet had lots of sweet and savoury options which were topped up regularly. Plenty of table space and reserved the table for the whole stay. Dinner set menu options made ordering easy and had a wide range of wine choices as well. Pool facilities - The outdoor pool was clean, had outdoor toilets and plenty of sun loungers for the group. The deep end of pool is 3.4m and shallow end 1.2m, not suitable for children. Atmosphere - I would not recommend young people stay at the hotel as it’s quiet and the town doesn’t have much to do either. It’s a very busy hotel but mainly retirement age people staying there on a package holiday. There were two weddings during the stay which the hotel could have explained during check in as there was loud music until 1am. Location - The hotel is close to other bars and restaurants which is great for lunchtime options. The beach is nearby, a supermarket is nearby and there’s a few shops within 10 min walk as well. The hotel is secure and has lots of gates as well as a safe in each hotel room.

The property itself was very nice and clean but the street around the area where we ended up Parking because there was not enough room to park inside the gate was full of Trash everywhere . It is definitely an eyesore and if I owned the hotel would think abou how to clean this up .

The hotel was really nice, catered for everything. Sun loungers got taken up fairly quickly. Room was large and nice. Not too much in the area, so need to get a 45 minute bus to Taormina. Hotel bar prices are quite expensive,

very friendly staff and great customer service and good communication

Cool hotel, a bit away from the main part of Nexos but still enough around.. I was there for a work trip and it was pretty stress free. The staff were amazing, definitely one of the more standout aspects of the stay at this hotel. I had a car and it was pretty straightforward parking.

Very professional staff. Great food. Good location and amenities. Bed not quite as comfortable as I would have liked.

staff were very helpful and professional.

Parking was full and had to drag our luggage from the street below. Vehicles parked illegally blocking the lobby area made it impossible to bring our vehicle close by. Check out at 10:30 am was very inconvenient and too early.

The hotel needs a major update. The public spaces are nice and modern. The rooms, however, while clean are Shabby. The bathroom amenities need a major update. However, the staff was very nice and accommodating.

The waiter that was serving lunch by the pool was very rude. Rejected our order even tho there were still 10 min to go.

Too far from Taromina

There is no doubt that this place is chique. The grounds are beautiful once you get past the gate and the feel is definitely upscale. We were only there for one night before heading in to Taormina (about a 10 minute drive, so know you wont be walking there). There are plenty of places you can walk to and onsite food. The menu looks pretentious with a one-price for 3 courses setup, though the food was fairly average tasting and didn't reflect the sicilian culture much. It wasn't clear as to where some of the ammenities were (primarily i missed out on the hot tub that was part of the reason I chise this place). The pool and pool area was gorgeous. The room was comfortable. Overall, a pleasant and beautiful experience. Just make sure to ask questions, because information isn't necessarily readily available