Very old furniture and living room sofa bed wouldn't close. Lots of steps and elevators to get to the room. Great location, very nice breakfast.

Excellent

We like the hotel for the location and size since we travel with a family of 4. However the air conditioning was poor and bed were very uncomfortable. It literally felt like sleeping on the floor.

Big for venice

Reception on another Hotel

Highly recommend! An amazing experience. This is a quiet apartment/hotel fusion smack in the middle of everything. You have the privacy of the apartment but the amenities and the service of the hotel available if you chose to use them – cleaning, restaurant, etc. –. The staff is very friendly. Downstairs is all a tourist would need - a minimarket, a cozy restaurant for breakfast, lunch, dinner, late drinks. The view is amazing. Do not hesitate to book here.

great choice for a large family

The suites are very large which is nice. They are very clean, up-to-date and in a GREAT location. The only downside is the WiFi is SUPER slow. It is literally like dial up internet speed. WiFi is important when traveling internationally so this was a big disappointment.

We only stayed here one night following a cruise. It’s near St Marco Square but difficult to get there walking with luggage up and down steps and through the heavy tourist traffic! It’s a beautiful very old building, but again many steps inside. To get to our room it was through lobby outside down a street, code to building, up elevator, steps 2nd elevator and steps again! Our rooms were very nice once we finally got there!

We rented a suit. The location is awesome but that’s about it. The room is really spacious but everything needs to be replaced. The mattress is old and full of bumps and holes. The fridge is not giving any cold, the microwave is not working. The air conditioning barely works. The air intake for it was clogged with a thick layer of dust. Many walls have some dirty drips on them. The entire apartment needs to be repainted. Everything is dated for long time already. The sofa’s fabric is more than dated. We checked in without any smile. On the plus side, the breakfast was included and good with a good variety. This apartment was probably nice 20 or 25 years ago and for the price we paid we expected more.

Wonderful room, friendly staff and great breakfast. Hotel was difficult to locate, but when we called, a staff member came to our location to show us the way.

It was old and a bit uncomfortable

The property is in a great location but tired and dated. Airco is good but thats about it.

Very beautiful property restaurant had excellent food

Advertised 24/7 reception but never answered 30 calls over several hours from me and my agent about late checking in due to a cancelled flight. Instead, they cancelled my entire 4-day booking that I paid for in advance with no refund because we didn’t check in on the first day due to the cancelled flight. When we arrived a few days later on the first available flight they let us stay but I had to book a back up hotel as we risked being homeless due to their room cancellation despite the fact that the room was fully paid for. Rude staff didn’t allow me to speak to the manager regarding a possibility of a refund. The kitchen had zero equipment- no cutlery, dishes, pots and pans, completely useless and not worth the price paid for a suite. Will never stay there again.

Excellent location and great staff and service. The breakfast setup is great. We stayed here for 4 nights and I may stay here again.

Female staff is not helpful on the border of being rude, inquisitive and playing down your concerns/questions. Place is very confusing to get to but once you know how the buildings are interconnected, it is manageable and understandable as it is a very old town and old structures that had to be adapted to modern requirements like elevators - they go only one floor and you need to change to another. Be prepared to haul your luggage everywhere and constantly take it up the stairs in the building and outside. Kitchen with NO cups, glasses, no coffee maker, just fridge and microwave. Apparently there was mini bar that we never got to see and the clerk was telling that there was!! I'd better be not charged for anything as my two daughters are witness to empty fridge. We were in the one bedroom suite with kitchen so maybe she confused me with regular hotel room - however it looks unprofessional on the hotel staff that does not know their hotel!

The hotel staff and location were superb. The restaurant choices were too numerous to count. Proximity to the square couldn’t be better, but one could easily walk to more neighborhood options that were outstanding and more reasonable. The hallways were a bit of a challenge. In something of a labryinth with lots of small stair elevation changes. Very minor concern.

A lovely place to stay in a fantastic location. Suite was a bit battered round the edges but it was very clean and very Italian! Very good continental breakfast included. Reception staff were pleasant and helpful, arranging for me to have some laundry done (at a cost) and booking our water taxi for our return to the airport. Would definitely stay there again.

The apartment sized room was perfect for my family of five. The location was great. Beds were a little hard. But it was very clean and everyone was super helpful.