Excellent

Great un assumed hotel, great friendly and helpful staff, that’s a breath of fresh air to the inconsistent service common in São Paulo. Rooms are large, a bit on the old side but well maintained. Room service lacks variety and restaurant staff did not speak English (what’s with that being an international hotel!?) The staff will have me coming back over and over!

the bathroom neded to be modernizided

Nice location The staff was outstanding!! Really helpful

Great location, and friendly staff

Good breakfast, helpful staff, safe neighborhood.

Location great. The rest Ok

Great location, comfortable and convenient.

Nice clean rooms, friendly staff, good continental break3

Great breakfast. The room was spacious and clean.

They were SO accommodating when we were stranded due to a blizzard in our hometown. Food was delicious and service was impeccable.

Hotel has been renovated for the past year. It looks very nice and new. Elevators are still an issue. Lobby area wasw a lot more upscale and now it looks casual but very nice. Staff at the lobby bar is amazing and always willing to help. Rooms are pretty much the same. Bedding is outstanding.

Os quartos e os banheiro são bem velhos e em um dos banheiros (estávamos em 2 quartos) o vaso sanitário entupiu a noite e inundou o banheiro.Faltam tomadas principalmente ao lado da cama. As chave que recebi do meu quarto tive que trocar 4 vezes, ou não funcionavam na porta ou no elevador. Na manhã do check out vierem duas vezes perguntar se poderiam limpar o quarto. Uma pena, pois o hotel esta super bem localizado.

Yes

This time, our room presented with some upkeep problems such as poor draining of the shower, and a light bulb busted in the room. Nothing serious but definitely less expected than the previous stay in the same premises a few days prior

Great location in the neighborhood of Higienópolis Comfortable bed, bathroom was a bit tight although recently remodeled Service was very efficient and great Staff very friendly and effective

Nice hotel with spacious rooms. Front desk and restaurant are properly staffed and people are very helpful. Hotel has lots of rooms and services them daily, while I appreciate that, it feels they are understaffed on their cleaning crew since we ran out of tissues and toilet paper more than once, shower soap container was empty on the day before we left and we had to improvise putting soap from the sink in a cup to shower. I don't believe this is a fault of the cleaning crew but rather is that they are understaffed and rushing through to cover all rooms during peak occupancy periods.

Food, room and overall service was good but many machines in the gym did not work or were broken and it was not partirularly clean.

Overall i had a very good stay and the staff was very friendly.

They are in the midst of construction with explainers my rating.The key cards for the elevators and rooms had to be reprogrammed constantly.