Overall Ratings & Reviews Bull Eugenia Victoria & Spa

Family trip. Great hotel. Spa is amazing.

Great stay and family-friendly facilities for different activities for adults and kids. Would definitely come back!

From check-in to check-out, the staff were amazing. We did not come across any staff member that did not provide exceptional service - from the front desk, to the bars to the restaurants. Our room was very clean, and we were happy to see that all rooms have a balcony so no worries about missing out on that. More than enough sunbeds around the pool and surrounding areas for anyone who wanted them and we did not see any sunbed reserving at early hours. Definitely recommend trying the burger at the pool bar - it was amazing. We had seen other reviews recommend this and it did not disappoint.

Great hotel! Friendly staff. Nice food and drinks.

Caught food poisoning campylobacter at this hotel, never felt so ill in my life. Never ever will i step foot in this hotel again. Now on antibiotics back home.

The lift situation can be a bit tricky. However, it is across all of big hotels

Professional and polite staff with good collection of facilities for all ages.

Nice hotel in the middle of a refurbishment. Rooms and bar areas were very nice, but corridors felt dated and carpet didnt seem like the best choice. Food was ok, a bit tasteless at times and sometimes lacking variety. Drinks good, but the bar could have long queues at peak times. Mainly catering for Dutch / German guests

We stayed as 2 families of four, managed to get rooms next to each other and the check-in was pretty straight forward. The rooms were tidy and a good size with seperate sleeping areas (2 singles by the door and a double sofa bed by the balcony) The cleaning of the room tbrough the week was very basic, the beds would be made and the bin emptied but that was it, the sides and floor didnt seem to be touched. The towels were supppsed to be changed every 2 days but this only happened once in the week. The maids were friendly but paid no attention to 'do not disturb' signs. The pool area had a huge team going around in the morning to clean up the mess from the night before, in general it was a good job but some of the tables had obviously just been given a quick wipe and were still dirty. The pool itself was ok, not ideal for young kids as it gets deep really quickly but they had a small shallow pool and a very small splash park for the younger kids. The kids club was good, the outside has a large climbing frame with slides and indoors had a soft play area and plenty of activities, the animation team were very good and would put on a little dance before the announcements of the daily activities, which there were many. The food was hit and miss, breakfast was good. Lunch not so bad if you went to the pool bar or a la cart restaurant but dinner was not good, the majority of the same things and very limited options for children as even items that said plain were not.

I liked the location, very close to Yumbo and quite, Loved the swimming pool and the Spa. Loved my room with balcony. I did not like the animation (for old people) I did not like the food: terrible, salmon is terrible, ham is terrible.Coffe is disgusting , undrinkable, better buy nescafe from supermarket. I am lactose intolerant and they don't have milk without lactose like soya or anything else. But the worst is that you cannot have guest, not even for a second, not even downstairs to pick you up, like a prison, only wristband. I will never book again just for this.

The staff are excellent and there are good services for children. The food was also very good and the prices for extra services were reasonable.

Amazing hotel with comfortable beds. Very clean. Relaxing spa facilities and refreshing drinks. Service was amazing.

First was nightmare had to ask to be moved room beri noise. Room service not done for two days.

Fabulous hotel, so many facilities with lots to do- they’ve made the most out of the space. Great atmosphere, the staff are fantastic - particularly reception staff, the entertainment team and the pool bar staff (to name a few!) Very family friendly, catering for all ages

Last minute trip.

I’ve been in this hotel 15 times in the last 10 years but It will be the last. Looks like under a new management who is destroying this place. We feel like we are in a prison. All they see it’s wrist band. Old male receptionist stopped me brutally when entering the hotel even though I had my wrist band. Very aggressively approached me even though my wrist band was clear written Bull Hotels which made me so uncomfortable. This same man walks around the whole hotel checking if no residents are in the premises. Restaurant is really bad. Now during breakfast, dinner there are several staff in the restaurant checking wristbands all the time. In the morning normally there are 3 “bulldogs” walking around lunatics checking your wristbands and also masks. A blond woman grabbed my arm during breakfast when she saw I had a wristband she walked away, no apologies. Orange juice is no longer squeezed. They added so much water which is horrible. Now they put bars outside the restaurant. Definitely like a prison. Tables are on the top of each other. Horrible. Gym is now in another area which is 1/3 of previous one. There is no point to go. Very bad decision to change it. Plus it is now open 2 hours less than before. Palmera bar food is not great. Had a ceaser salad that I had to vomit after all. Bars have opening hours dramatically reduced. Hotel is under staffed which make them work like crazy. Please avoid this “prison” as you’ll feel in a jail.

Generally a solid and positive experience at this hotel. We stayed half board and were impressed by the value for money. Free spa, gym and pool facilities were excellent. Food was average but the range of desserts could be better. Staff wonderful and couldn't do enough for you. The rooms were functional and a little tired but given the price I thought acceptable.

The food, bars, pool, spa everything was excellent. If I was to be picky I'd say the service at the abr could take some time and perhaps an extra body or two wouod help but that's being picky.

Good room, good food especially at the Palmeras bar & pool bar great staff big thanks to Linda, Mila, Noelia, Nuria, Toni, Zaida & the cocktail Queen of the Drago bar Valentina thankyou very much !!

Excellent hotel and staff, only one problem no sleep at night as hotel room was like an oven due to no air-con we spent most of the night on our balcony to get some air.