Parts of this property are 5+ stars. I left a 3 star review based compared to equivalent hotels or resorts in Florence/Tuscany.
The good:
The staff are incredible: warm, thoughtful, personalize your experience.
Though it can be hard to reach a human before you arrive as the WhatsApp number is not on the website, once you have the WhatsApp, it is very easy to communicate. They also had responded to my email requesting a transfer within 48 hours.
The 360 views: breathtaking,
The garden, infinity pool, and external areas are impeccably maintained, gorgeous.
I wanted to leave a higher review. As one Dutch reviewer put, the property needs to decide who they want to be.
The bad:
The rooms go beyond just “dated.” I found dirt/stains on the hairdryer I cleaned off myself.
The bathroom had a cheap, flimsy, plastic trash can. This might seem petty but part of why I splurge on a room in Europe is the attention to detail and high quality, not to feel surrounded by IKEA/Target items. In all the other hotels — that cost half as much — the furniture were made of real wood, leather, often either antique or modern designer. These seemingly small things elevate an experience. Also, the rooms are far too small for the price point.
There are no bathrobes.
No screen in bathroom window.
There is no iron or kettle in the room.
There is no spa on property.
I initially was frustrated at the extra cost of the separate beach club, but realized that is not uncommon and I accepted that.