Overall Ratings & Reviews Byblos Art Hotel Villa Amista

Beautiful hotel 15 min awsy from Verona

Excellent service throughout!!! Bartender at the barnwas an absolute sweetheart.

Exceptional. Outstanding

We knew this hotel from when we had stayed a year ago. Oh how low it has fallen! No service at the pool, no service at the bar, no air conditioner (despite being at 29 degrees ) We had booked two nights, but we chose to leave after the first one as it was just such a terrible experience. Will not come back again.

The AC was broken and the staff still put us in the room. We got conflicting information on how long the AC was down. We switched rooms; however, the AC still did not work until our last day. We heard other guests had the same complaint. There were no apologies, only a bottle of wine sent to our room. The property is beautiful and the restaurant to very good. I would not stay here again as the front desk service was not helpful and condescending when we asked why they would put us in a room that they knew that the AC was broken. This is not a 5 star property.

Arrived to find bed bugs in the bed. The front desk basically said no there’s not, had to show the manager and she still refused to rectify the situation. I left as they took more than 30 minutes to accommodate a new room in there old-stinky and apparently bug infested property. And still refused to refund me. Far from a 5 star hotel.

A really quirky hotel with incredible modern art. Great service and incredible food. Bravo to the chef. Absolutely delicious . Wish we could have stayed longer.

Staff service and amenities not what they used to be, having been coming here for several years pre covid. Having had to chase room availability, when one did become available, was shown to it by way of a guided tour of the hotel as she had never been to that part of the hotel before! Really - staff training?

Absolutely amazing building, art decoration, functionality. The villa is just beautiful all around. Great job in converting it into a hotel. Great lobby, pool area, spa, restaurants. Rooms are very comfortable. Staff was very helpful in all aspects of our needs. Not much at walking distance, aside from a couple restaurants, dry clean, pharmacy. The region around it is very beautiful, with many wineries at close distance, lake Garda about 1h drive away. We had a blast in our 4 nights stay.

We loved the uniqueness of the hotel. Staff was super nice and helpful.Breakfast was excellent. Unfortunately air conditioning in May not turned on and it was very hot in our room . Why they just don’t turn it on to please guest not sure . Spa was very nice .Shuttle to Verona was needed because taxi ride was $60 . So you need to get in and out of city according their schedule which is not always convenient because it leaves city at 7:30 . To early for having a nice dinner . So if you have car it’s no problem. We stayed 15 days in Italy and this was the only hotel that charged $ 25.00 for a scotch drink . In Verona they are less than $10.00 . I knew by the price that this hotel was not a five star even though it’s rated that way . You pay for what you get . But it’s to bad because this hotel is unique and could be great . But sleeping and getting ready in a hot room was the worst. Also if you don’t have a car taxi service from hotel is $15 before you even go anywhere. We had a great time and liked the our stay but unfortunately would not recommend to people without car or who like air conditioning. Lol or drink a lot if scotch .

What a frustrating experience, coupled by a poor and understaffed hotel. We arrived and immediately loved the entrance to the grounds. But this is pretty much where our enjoyment stopped. Our room was pretty worn down, as was the entire hotel. It’s almost like somebody poured millions of dollars into this hotel ten years ago and has not kept it up since then. There were water stains in our shower and especially in the sauna area. The food was not that fresh, especially breakfast (obviously old croissants). Our bed mattresses were thin and uncomfortable. The treadmills are very old and only one really functions. The clock in the gym was out of batteries. Etc etc. I don’t say this stuff because I care all that much about some gym clock; more so because the gym clock is an example of the greater issue that affects this hotel. We ended up telling the staff that we were going to leave, and to refund us the balance of our stay. They offered to upgrade us to a nicer room, but the problem was so widespread, that would not have helped. I received an email a few days later saying my refund was rejected because the booking was nonrefundable. Well yes, it was, but our reason for leaving was the quality of the hotel, not a change of plans. All in all this is not a five star hotel, and we regret booking this place during our vacation in Verona.

This hotel appeared like a Great Dame of an Italian Villa but the property is poorly managed and maintained! I was shocked to see cracks all over the walls in my room. The art displays are tacky and poorly displayed; the pool is small and not inviting to swim. This hotel is operated as a two and a half star hotel mostly because of the condition of the property. In addition, the inside of my car was entirely wet when we departed. Yes, the passenger seat was completely wet to the point that it soaked my clothes.

What an art explosion of an experience! Amazing art everywhere you look, loved the quiet location and the free shuttle into Verona.

Amazing hotel with exceptional staff who went out of their way to make our stay as comfortable as possible

Beautiful property. Very eclectic art work with a real focus on exotic; blends in with th site the atmosphere and the cozy but yet comfortable layout. The gardens in the front of the property are clean and well trimmed. The gardens in the back were a little more rugged and at the same time rather natural and appealing. The staff was very professional, educated , extremely friendly and always there to make your stay pleasurable.

Excellent hotel and the staff were great, enjoyed every minute.

Fabulous hotel and can't wait to stay there again. The hotel is beautiful and in a stunning setting with easy access to Verona and Lake Garda. From the moment we arrived every single member of staff was friendly and welcoming and the art tour of the hotel was brilliant. We would highly recommend this hotel.

Great stay in this beautiful and stylish villa filled with eye catching modern art. Excellent service and nice ambience.

Superb staff who are knowledgable and attentive. The hotel has amazing grounds

My door lock did not work. It unlocked self intermittently during the night. It made sound, a buzz I thought in was a message on a cell phone or an electric short. It woke me repeatedly during the night, every few minutes. I got up repeatedly in attempt to identify the source of the noise. I identified the source of the sound at approximately 4:45am The knowledge that the door was unlocking itself was even more disturbing. I reported the issue to the front desk letting them know I did sleep the whole night. I was met with indifference. They said the would send the service man to address. Hours later I returned to my room the door was unlocked. The issue was not addressed I went to the front desk and they told me the noise was addressed "it was the air conditioner" the shower me a part that was replaced. They ignored the information I provided. I informed them the issue still exists and that it is dangerous, no should stay in this room until repaired. The asked if I wanted to change my room. I did of course though I reminded them for the safety of the guest the room should not be used until the door lock has been repaired.