For the amount charged, there needs to be a review done. Breakfast was always the same. The INTERNET never works, or works sometimes, not good for business needs. No facility available at the hotel to arrange tours around Florence, Pisa etc.....all is left to the tourist who come from other places and not having much knowledge of the region. The option to even book online is not possible as then the need arises to go over to Florence to start a tour....this should be changed to have pick up directly from this Hotel to provide convenience to travelers and tourists. Otherwise the Hotel is good and i could consider staying again if these minor points are taken into consideration and addressed.