Booked a room online and when we went to check in there were none of those rooms available . So we were given two rooms for the same amount of ppl that were on the reservation . We went into the room and there were people laying on the bed so we had to go back down and wait an hour to be given another room . All the ice machines didn’t work and the wifi was bad also

Good

We arrived to friendly staff that allowed us to park our small motorcycles in the front over night. The hotel was clean and near all of the places we wanted to see during our stay.

Our stay at this hotel was terrible. The first and most serious issue was that we were bitten by bedbugs. We woke up with red welts from the bites. The second problem was the beds — they were awful. The mattresses are old and you can feel the springs underneath. The balcony of our room was also very dirty, covered in pigeon droppings. The third issue was dealing with the staff, which was the worst part of the experience. It seemed like they worked for different companies because they couldn’t even agree on the schedules of the hotel’s own amenities. One of the reasons I chose this place was for the beach club (which, in my opinion, was not very nice). However, what they don’t tell you is that the hotel offers its amenities for private events. During our stay, there was a wedding that weekend. I asked about the beach club hours and the front desk told us one thing, but they never informed us about the wedding. The next day, we planned our day around going to the beach club, only to find out that access for guests was closed due to wedding preparations. That wasn’t even the worst part — the employees gave us looks of annoyance, and there was clearly a lack of teamwork among them. I do not recommend this place at all. It is overpriced for the poor experience they provide. In San Carlos, Sonora, there are many newer hotels with much better infrastructure for the same price or even less.

Great ocean view

Doesn't get any better.

Rooms are old and had a smell

Room service with mediocre food the last night of my stay lost power had no lights no air-conditioning with no effort to discount my stay for the inconvenience. The spa was amazing with amazing customer service

The room wasn’t too clean. The floor was dirty and the kitchen wasn’t cleaned lately as well as being understocked. It was hard to use. Also there were lots of large bugs ( either crickets or cockroaches) in it. I had to catch them multiple times a day and wasn’t sure where they were coming from. The hot ton was warm but not hot and the jets didn’t work. The hotel is dated and needs some renovations

Todo bien, solo que no respetan el no hacer ruidos fuertes los huéspedes

Excellent

The room was ok it did not have a place to cook. There was no table and chairs in the room. And there was only one swimming pool at the Hotel you have to catch a shuttle To the beach and other swimming pool

Excellent Service!!!@

The good: The room was clean, ac worked, and great location if I want to be near the Marina. The view of the city is less ideal, but still pretty nice. Lots of night life and there are restaurants opened at 6am if you are doing early morning activities. The bad: the hallway and each room has very thin sound shielding. You can hear most conversations and shouting tourists in the halls...at all hours of the night. Additionally live music is played until 11pm on some nights. Highly recommend ear plugs plus blasting white noise. The room service is okay, they will require you to have a room service card otherwise they will not service your room. Service is completed on the 5th floor around 3:30pm...which is very late. Room service also did not refresh sheets. There is both a public pool for marinaterra (free) and a private pool for the condos/villas that can be rented. The separation is very weird. And multiple elevators and likely service is completely different at a condo/villa. We also had a power outage only for marinaterra which lasted 18hours. Since it was November this was not a big issue. But if it was hotter it would be pretty bad. No lights also means you must have a flashlight (or 3) and I highly recommend a backup battery to charge a phone and light. I had all this with me b/c I was on a diving trip so this was no big deal, but a larger family might have a lot of stress with dead phones and other necessities. Especially when spread across multiple rooms.

Clean and comfortable!!

Great hotel!!

Very clean

Room is good. Excelent staff attention

The only problem we had was that we unable to view our TV in English. The tec person was unable to come because they had another issue that took awhile to resolve for the whole Hotel.

staff very friendly, location is great