Great location and beautiful property. Nice rooms with views. Wish they didn’t charge guests so much to use their preserve trails.

Excellent resort great location Immaculate property. I'm biggest complaint is the wifi was quite hit or miss and dropped frequently

While the breakfast was decent, the property itself felt poorly maintained, outdated, and significantly overpriced at $350 a night for the off-season. The rooms were dimly lit and felt stark and uninviting due to bare, poorly finished walls. Essential items like a basic table or chair were completely missing, and the lack of air conditioning made the space quite uncomfortable. To top it off, the window blinds failed to block out the morning sun, and we dealt with a faulty toilet that required constant maintenance calls throughout our stay. The value simply doesn't match the price."

Very clean, top of the line amenities, friendly staff and amazing service

Views were spectacular!

Everything about our stay was terrible. We actually cut our time short in monte verde because of it.

Pricy hotel/resort. For the price, breakfast is not included and they charge $25 per person. Staff were uninterested in providing help. Shuttles were quick and prompt. The view is not great either. Overall just an okay experience.

Both restaurants had great food, bar selection and excellent service. The staff goes all out to make sure you haveeverything you need for an enjoyable meal.

Room was clean and spacious, large bathroom, shuttle staff were very friendly. Had a great view from room and able to see lots of different wildlife - recommend watching sunset and night tour - was disappointed had to pay additional $20 to hike trail at the top of the hill. Breakfast buffet was ok - traditional Costa Rica breakfast options. Wish the pool bar was opened longer to have time to swim and relax after done with tourist attractions and supper

Excellent property. Updated and modern. Extremely friendly staff and quick WhatsApp communication with the front desk staff and easy booking for all activities.

Great place with a beautiful view. I stayed on the 9 level.

Amazing location uphill on a mountain, great views of the bay from the back yard of the rooms with frequent visits of birds, staff was very helpful!!

I never leave bad reviews but feel I need to share my families experience. We had a ground level floor with a view of bushes, 2 random plastic chairs on the patio that were very uncomfortable. Not cozy! To get to your room you have to walk through this very dark cave like hallway. Poor lighting. Several spiders on the wall and pillow. Holes in screen, Keep your suit cases zipped! My husband woke up to several bug bites! Stained carpet. We tried to watch a movie at night but no Wifi/ TV didn’t work. The # we were given at checkin for front desk reception either didn’t work or they just don’t answer the phones. We asked if it was possible to change rooms the first night, but bc there wasn’t water to another building, several guest were displaced and hanging around the lobby at 9:00 at night, we were told to speak with a manager in the morning. No a.c. The property is Very steep, no side walks, unwalkable. You have to drive everywhere on the property or ask for a shuttle (but again no one was answering the phone). No parking available at our building, everyone was getting blocked in! Guests that stayed in our building would leave notes with Rm # on car so guests could knock on their door if they needed to leave. We felt trapped! Large buses everywhere. You can’t easily walk to grab a cup of coffee. Inaccessible and kids had no freedom to explore. Felt more like an outdated college dorm feel with a common area to eat. Checked out in a.m. Hope this helps other future families.

Our room was at the top of the hill which was a great view, but no soundproofing. It was loud. The towels and the shampoo/body wash were subpar. We had a car so did not have to rely on the shuttle but a shuttle is provided. We did the night walk which was fun but way too long. An hour would have been plenty.

Good, clean rooms. Unexpected fees. Very nice though

Amazing hotel! Wasn’t expecting them to have just beautiful grounds and an onsite nature reserve you can hike for a small fee. Staff was extremely nice and room views were amazing! Would 100% come back!

front staf were great . security staff super thanks for opening our wine :)

Was very nice, very comfortable

Great location. Thermal pools were amazing and hotel rooms xtra large. Will be back. Only downside is that the room does not have a direct view of the arenal volcano… you need to step outside of the room to view…

Hotel is in a great location, but if you are a light sleeper you may want to ask them to not but you to a neighboring guest. Since walls are super thin. We had nobody next to us the first night and it was great! But second night a lady was talking on her phone all night and we could not sleep. But on the positive side their night walk tour at the property is totally great! We saw a lot of cool night animals and insects and their staff at the restaurants were really friendly and kind. You should try their Brownie with ice cream at their restaurant.