Overall Ratings & Reviews Microtel Inn & Suites by Wyndham Lillington / Campbell Univ

The property was clean and very convenient if you are visiting Campbell University. My only issue was there was a smoker detector in the hallway that made noise all night and was not fixed.

Quick stop. Several clumps of hair on floor in bathroom and by bed

So disappointed with this hotel! Upon arrival, we noticed how uncomfortably hot the building was. Even with the a/c in our room on max, the room was hot all night and we were sweating in the beds! The layout of the room prevents air from going past the first bed, but it still cycles back on itself and the first bed area is only marginally cooler than the rest of the room. The beds themselves- the worst I’ve encountered in years and years of frequent travel. They were extremely hard and my boyfriend said he couldn’t adjust without feeling a spring. I have no idea how the pillows were even worse, like a giant heavy brick wrapped in a pillowcase. My 5 yo tossed and turned all night, my 10 yo coughed all night, and we were both so uncomfortable and hot that we were all zombies the next day. While everything in the room seemed very clean, that’s the most praise I can offer. The bathroom was stifling, and we had to flush the toilet multiple times to get the paper to go down. There was a mini fridge, no microwave or coffee pot though. The hotel seemed clean, but even with notices of no smoking and a waiver that is signed upon arrival, the hallway smelled horribly of weed and my kids noticed. The pool area was nice and seemed well maintained, but the towels were tiny and even my 10 yo needed 2. The breakfast was pretty typical, but I’ve had better quality at several lower end hotels. Overall, I would not recommend this place, especially for the price!

The staff was great; the hotel needs some updating. Had to change rooms due to leaks in shower and other issues.

Needs an update.

Nothing. Despite the hotel's positive reviews, our room was in unacceptable condition: * There were visible roaches. * The blankets had holes in them. * There was hardened gum stuck to the bed frame. * The room smelled strongly of cigarettes for the entire stay.

The Staff didn’t know how to check in people correctly, gave away the hotel room . Even though we paid months in advance

Although the parking lot at the front was a bit small, there was more parking around back. Could use a couple more handicap parking spaces, but otherwise was fine. The rooms were clean. There was a pool, but we weren't able to utilize it this trip. We will return

good

The non smoking floor smelled like smoke. People sitting outfront loitering.

The room had bed bugs and i would like a refund

Upon check in I was denied an accessible room with a roll in shower and was told they were very limited and did not have the two beds. My wife is in a surgical boot at the moment utilizing a knee scooter to get around. Even though I reserved two queen beds accessible the room I stayed in had two beds, but was not queen size bedsThe elevator and halls often smelled like pot. I was only in town for a weekend for a family celebration and chise not to soend valuable time addressing this with I did not want to spend valuable time addressing this with the staff but wanted to make sure I noted dissatisfaction once I received the survey

Staff was very friendly, property was very clean. Only negative thing was that I had to keep taking my key card to the front desk to be reprogrammed to open my door (x3), and the beds and pillows were not very comfortable. (Stiff)

Clean except for the weed smoke smell that they can't control. But my room was clean and didn't have the smell, it was just in the hotel area.

Convenient to Campbell University and very affordable. Unfortunately, smoking seems to be allowed in some areas. Terrible smell in hallways. Room was clean but overall very small.

Convient place to stay for what i was in town for.

I liked that the property was convenient to the places I needed to go. I DID NOT like the extremely lumpy and hard pillows. Had 3 on the bed and NONE were comfortable. The room next to me had a man that YELLED off and on through the night at his child to "shut up" and lay down, which could clearly be heard through the wall at the head of my bed.

Good value. Older hotel with wear. Front staff friendly

The room and hotel were not well maintained and the room was not as clean as we would have liked. The free breakfast, which included waffles and all the usual continental breakfast options, was fine. I don’t think there were many other options in the area, but I wouldn’t stay here again if I could find other options.

Checked in Monday, left Friday. Housekeeping came in room only once to drop towels when i asked if they could leave towels and empty trash . They did not empty trash. We had been out of room by 1030. Never made beds once. When I asked for extra blankets, they came with cigarette burn holes. Beds were hard. Pillows lumpy and hard. So uncomfortable. I emptied my own trash , had to go get my own t.p. Paper, and go desk for towels , when we got home late at night