We were owed a large refund, confirmed by the hotel in writing. The refund was never returned to our bank account and having contacted the hotel, they assured us that the refund would be with us shortly. It never arrived and the hotel has stopped responding to our emails. This was a business trip, so we now have to take more formal action against the hotel. I would not reccomend to anyone.

Very good location - about 300m to two metro stations, and a short walk to restaurants, pastry shops, Gare du Nord (RER), etc. Hotel staff is EXCEPTIONAL! Very professional, kind, courteous, and helpful. The hotel itself and the rooms are OK - clean, reasonable in size, but not as well-equipped, fresh or designy as they appear in photos. For example: small, thin towels, mediocre bedding, old carpets, etc. The value for the money is simply not there. I don't think this hotel, even for Paris, should be charging more than 100 euros (max) for the quality of the rooms and hotel.

Very friendly staff, décor and cleanliness

The hotel was perfect in terms of size and standard. Very spacious and comfortable. NO ENGLISH HOT BREAKFAST food. But when checking out the staff SAID was perfect. He showed me how to download app and book trains to Provence. Very polite and professional. I will return again.

We booked this hotel because it prided itself on being 4 stars. When arriving, even from the lobby, it didn’t not live up to this. It felt more like a travel agency both in the lobby and room. Way too many laminated papers and non-premium furnishings. The room was extremely noisy with paper thin walls. You could hear the metro which shook the room and also every noise even normal conversations from the rooms above and below us. We were on the 2nd floor. The bed has crumbs in it. There was a blood stain on the duvet. The pillows and bed were SO uncomfortable both of our backs and necks were hurt the whole trip. The air conditioning didn’t work even though we had it on. The vents made a noise but no cool air came out. When we asked for a fan they said we didn’t have one so we were too hot the whole time and room was 24•. The interior design looked really unthought out and felt more like a 2 star hotel. We stayed at several 4 stars hotels in the 9th and this one was definitely our least favourite and would not come back. The only redeeming quality of the hotel was the very friendly and kind staff. They gave us extra clothes hangers when we needed and were pleasant with greetings throughout the stay.

Excellent hotel, but definitely feels more like a very good 3 star hotel than a 4 star. From our room on the second floor we could very clearly hear and feel the metro every few minutes. Probably not an issue for some, or on higher floors.

Very helpful and friendly staff. Good central location for the walking tourist.

Everything was amazing, people, service, clean ambiance, everything was over our expectations, I WLL BE BACK!! I WANT TO THANK ALL THE PEOPLE OF THE HOTEL!

Lovely hotel, close to metro and not too far from main train station and in a nice part of town. Room very comfortable, and thoughtfully designed, breakfasts very good.

Beautiful city. First two night stop on our two week trip in Europe.

Very charming hotel, friendly ind informative staff. Great location!

Amazing place

The hotel was very well appointed. My room. was spacious for Europe, the bathroom was newly renovated. The wifi was not reliable. The location is a little out of the way but still walking distance to many locations on both banks. The staff was very courteous. The breakfast buffet was small but good quality. It was overpriced and I didn't like they charged for coffee and tea.

+Great location, +great room design (instagrammic) +brilliant bed and toilet facilities +8 out of 10 breakfast. Some more options on the hot section will make it 10. - Pillows: Although 11 nights in France these were the best pillows we slept on, I think pillows need to improve as the bed is great. - Acoustics. On second floor you could hear the bed sounds when people were getting out of bed in the morning. Is an old building converted but maybe sponge pads under the bed frame can eliminate sounds - Breakfast. Not rapid replacement of items that were finished, i.e bread, eggs, water. Had to ask for all three in different instances.

We had a great stay but we think the price is a bit high for the size of the room and services provided.

Very Parisian hotel in a good area. Really easy to get around on metro etc, and lots of really nice cafes in the area. Staff are really helpful and nice. If you are going to the Louvre it's about a 30 minute walk or you can hop on the 7 metro and it's about 10-15 minutes. Highly recommend!

Really the pictures oversold the experience. Luckily we were only there for a couple days and only were in the hotel to sleep. Otherwise it would have been a bit more of a let down.

Did not interface with the staff, they changed the checkin time to be hours later than the online booking. I ended up leaving as I couldn't get into the room on time. Then they refused to refund me, creating a little mess.

Super small and expensive. They also charged my card 200 euros without my authorization as a deposit for a 1 night stay. Its been almost a week and the money still is not back on my card. Other hotels told me about the security deposit upon check in where I would swipe my card and receive the refund the very next day after check out.

Tiny rooms, hair on towels, this is not a four star hotel at most 2