Reception Team gave excellent service

I didn't use breakfast, so I can't comment about it. I am not qualified to characterise the eco-friendly aspects. It is annoying that the survey doesn't allow alternative options for answers. However, my stay at Mercure Hotel West Bromwich was fine. The staff was friendly and helpful when I had situations. I can't mention the names of all staff, because not so many had a badge with the name. I mentioned in a previous of my reviews the name of Marita, purely because she wear a badge, but all her colleagues were super fine. The room was spacious, clean and quiet. The speed of internet... has room for improvement.

The room was clean and spacious. All the staff was friendly and ready to help. I really appreciated the upgrade that I received.

Staff were very helpful. Hot tub was a bonus enjoyed our stay.

Yes

The staff was courteous and friendly. The room was found fine and clean. Parking is sufficient for the number of guests. SPA facilities was fine.

The kindness of staff was remarkable. The room was nice and clean. All in all, everything was fine.

Everything was fine, and the staff very friendly and promptly responded to requests. I am not qualified to evaluate the eco-friendlessness.

A very last minute stay after being let down by another property. The reception staff went above and beyond. Room was clean and had the most comfortable bed I've experienced in a hotel. We didnt have time to use the pool etc but did dine in the restaurant for dinner and breakfast. Food was lovely with gluten free options. Would definitely stay again.

The room was not ok, but I was promptly moved into another room, from which moment everything went well.

Clean room and excellent Customer service

Excellent hotel, although coyld hear room upstairs walking around at midnight. Would definitely return.

Not a great hotel, bit shabby but certainly comfortable and value for money. Staff very good

Rooms and lobby are fine, good buffet breakfast and friensly staff. Unfortunately let down by tired and dated leisure facilities. 15 mins walk to metro which gets you into B'ham centre in about another 15 mins.

Easy check in with friendly staff. Room and bed were very comfortable. Dinner and breakfast were lovely with breakfast having a really good selection of items with plenty of staff around if needed. Hotel is a bit of a maze with odd staircases dotted around but I quite liked the adventure. A good stay, if I find myself needing to go to the Birmingham area again I'd definitely stay here again.

Cleanliness was poor particularly in the gym facilities. Didn’t use due to unhygienic standards. Breakfast was not great either, not somewhere I would recommend.

Room was nice and compact. Clean. Nice big TV with tea coffee facilities. Big car park although does have

Excellent service.

Was a lovely stay. Room was perfect for the weekend. Parking was well priced. Didn't have time to try the pool/gym facilities but looked good when we walked past. Metro was close and didnt take long to get into Birmingham. Will book again if we were to come back no hesitation.

Comfy bed clean room my 6th stay now.