Overall Ratings & Reviews MS Vila Nova

I visited this property for the first time in February 2025 it was beautiful really nice staff I go to Portugal a lot and stay at hotels but this was the best one I ever nice it’s only a four minute walk from the city highly recommended thank you s much I felt I was at home .

Front staff needs to be a little more friendly and acknowledge their guests

A coffee maker in the room would have been nice

I liked the price and everything else

Good

From a friendly, funny welcome to a seamless checkout in the middle of the night to catch my flight, MS Vila Nova was outstanding in every way.

Our room was absolutely wonderful, very spacious and the bed very comfortable. The hotel is very close to the airport and a few minute walking distance from the downtown area. Near everything. The staff was wonderful and we even got complimentary wine and Natas. An absolute delight stay.

Great reception and location excellent love the stay and recommend

Staff were very nice

Pretty amazing - personalized note and treats in room. Mostly fantastic staff too. The gut at reception could learn a bit about customer service and moving the way to pay inside the breakfast buffet could help, but overall verym good.

I did like everything and the staff were very nice,friendly and helpful. The only thing I miss was a mini fridge to put some water.

Still waiting to hear back from the manager regarding an issue, it has been over a week now.

.

Everything was excellent. I certainly enjoyed my stay. Special shout out to Racquel at the front desk who was super friendly and went above and beyond to help us with whatever we needed

Great up to date room with all of the amenities. Hotel staff were amazing making sure we had everything we needed. Easy walk to the waterfront, fabulous restaurants and shopping. Parking was just out the front door.

It was a nice comfortable hotel. The staff was friendly and efficient. I wish there was a refrigerator in the room. The interior furnishings were fresh and modern, but the outside could be maintained better. Being so close to the water probably has challenges with salt air, but paint and power wash might make it look better on the outside.

`

Great location close to markets, restaurants, the train station. Many sites are within walking distance. January is a good time to visit as there are less crowds and the weather has been perfect for us being from Fairbanks Alaska.

The bed is a little firm. The bath tub has a few chipped paint spots. Paint them over so it will look better.

No early check even by 1 hour even though rooms were available. After 8 hours of flying it would have been nice. Going forward we will be booking else where.