Overall Ratings & Reviews Hampton Inn and Suites Reno

The breakfast was delicious. The staff was phenomenal

The coffee was terrible. The breakfast was great.

The breakfast was great. Staff was nice.

I booked the hotel because my daughter wants to swim in the pool and hot tub beside pool. But the pool and tub was under construction without letting us when I was booking the hotel.

Loved our stay! We would definitely book again.

Nice place clean and good service

Nice spot. Good location. Would stay again.

Our toilet handle was broken so we had to lift the lid to the toilet and manually flush it every time we used the restroom.

Very clean n well organized hotel I really dug the feel of the place as well as the excellent morning breakfast kudos to all the staff

The hot tub was covered with sand and caution tape. This is one reason I booked here was the indoor pool and hot tub. If they are not going to offer this take it down on the site. Bathroom had mold. You can hear everything upstairs and in hallway and neighbors. I did not sleep at all. My upstairs neighbors were walking back and forth or cleaning the room from 10 pm until 2 Am and started at 630 banging on the door like the police, then again constantly banging walking or doing whatever they were doing 630-10 am. I couldn’t take anymore and left. I complained in the AM - but because I didn’t complain all night I did not receive any type of compensation. Will never return.

The staff is always accommodating & friendly. The rooms are nice & clean. Complimentary breakfast & coffee, tea are great, most do not offer that. Close to restaurants, shopping, airport & highway! Would recommend to family & friends!

Large, spacious room. Large bathroom. Everything clean, nice bed. Breakfast was great. Large variety- waffles, eggs, sausage and potatoes. Hot oatmeal and 6 different cold cereals. Lots of fruit. Will definitely stay here again

The desk staff was not helpful. The room was in poor repair. Could not shower with the light on or it would blow the entire wall of circuts. Walls are thin and neighbora were loud

Quickest and easiest check-in. Front desk very friendly, entire hotel very clean! It is about 15 mins from the famous downtown Reno area, limited shopping and dining but we only stayed 1 night so wasn't a big concern

8.4 stars is extremely generous. Terrible customer service and overall quality of stay. My mother fell getting into the shower and injured her wrist/arm, due to the hotel having no floor Matt. Informed hotel Staff and was told they would have house keeping come to the room and they never showed up - we had to put a towel on the floor to shower. Complained again and was told they would have the manager call me never heard from anyone. Complained at check-out about overall service, requested a formal report/documentation of incident and was told there was no formal written process. Condition of hotel is rundown, toilet had a ring inside of it, couldn't get housekeeping services (additional towels), and breakfast tasted old/nearly spoiled. WILL NEVER STAY HERE AGAIN and will DON'T RECOMMEND THIS HOTEL.

Nice hotel! Clean room and enjoyable breakfast. We would stay there again.

The property is centrally located. The room was comfortable, but they didn't provide cleaning service. The breakfast was good and varied.

It was ok. Location seemed cleaner and safer than downtown Reno. Just overpriced for a very ordinary room, nothing around in walking distance for dining or shopping

We stayed here 6 nights and the room was only cleaned once. We saw the sign in the bathroom that it would be cleaned every other day. We finally had to ask for room cleaning, then were told our room is only cleaned by request. So the sign in the bathroom saying housekeeping is done every other day should be taken down!

Started with no greeting from front desk staff who then proceeded to take calls without acknowledging our presence. I almost reached over the desk and put the phone on hold for her when she continued answering new phone calls. We were not given info regarding WiFi or breakfast. The rooms are outdated and in need of repair and a good cleaning. Do not recommend.