Fine, a bit basic and feels dated but it was nice for the price

We were a Family of six and there were bedsheets missing for two of us. The next morning we got them belated. The help desk/receptionists were all friendly, helpful and polite!

We were treated by a very friendly staff and they advised us about great things to do and places to visit in the area.

Communication was minimal. 2 toilet rolls for a 6 person villa for 5 days. Any more was an additional cost. Having the towels replaced, which were no bigger than a tea towel, additional cost. No communication around tourist tax. Would not accept all major credit cards. Did not send details for check in beforehand which was an issue if arriving late. No mention of the cleaning charge which was compulsory, but expected the villa to be entirely cleaned upon leaving. Reception barely open. Accommodation was ok but very small. No oven in a six person villa, very hilly with a lot of steps. Photos very deceiving.

We stayed 6 nights with a family of 4 and found it was a very enjoyable residence due it’s relatively small scale, comfortable apartments with complete furnishings, super welcoming staff and a well-sized swimming pool. It is walkable to the center of town and beach in about 25 min. We loved it and would go back.

Friendly staff & easy check in. Rooms are a bit small.

The apartment was nice and clean and the site was fairly quiet, although there seemed to be a lot of guests, judging from the occupancy of the car park. We had no problems at all while we were there.

Nice surrounding

Very nice property i a good location. Clean and comfortable. Windows cannot be tilted which in unpractical

Standard room not suitable or big enough for a family of four - two teenagers aged 17 & 13.

Great place to unwind, kids loved the pool!! City close but you feel like your in the countryside! We Used kitchen and fridge, everything working right! We slept good!

Double room only had a single bed but with sofa bed you had to make up yourself! Shower was also blocked.

Very nice

A fabulous converted Basque building in a beautiful location. The swimming pool was immaculately clean and the grounds well tended. We had a room with beautiful views of the Basque countryside but as it was in the loft it was rather hot without air conditioning.The staff were very courteous and helpful. I would go again but one needs a car as it is out of town.

Not great cleanliness, some roaches appeared in the room. Double bed was just a sofa bed, that was not clear when booked. Facilities were generally very good, lack of food options on site.

When the water stopped working, staff were uninformative about the situation.

The rooms are really tiny.. the twin bedroom has no space between the beds, also the window opens to the main passageway outside so anyone can reach in and have access to the room, so for security the window was closed all the time! The lounde/kitchen is tiny but well equiped. The room was not very clean when we arrived. The sofa bed in the lounge was very uncomfortable and righ next to the patio doors which made privacy an issue. The gardens and pool were IMMACULATE and the pool was relaxed, kids could play. One BIG complaint was the opening hours of the reception, 9-12 and 5-7. If they were closed you had to contact the nearest P&V resort, 15km away! The site is dog friendly although they charge on arrival, not shown on literature when booking. We used this as a base to explore the region. It was fine... if you are looking for a place to stay for a week or so and just relax, this is NOT THE PLACE for you, it is too small and generally uncomfortable.

this had a timeshare feel to it. however, the location was a great home base to explore the little towns of northern basque country. the staff was very nice and offered many suggestions

I have walking difficulties and the apartments are about a mile up a VERY steep hill. The nearest shops are a 30 minute walk which I did attempt but had to ask my husband return for the car - St Jean de Luz is a further 15 minute walk. The apartment was clean and fairly comfortable but would have been extremely cramped if we were there with another two adults. The Swimming Pool and Garden area are excellent and there are plenty of sun loungers. The staff are helpful and did their best to sort out a parking problem for us. These apartments would suit families who would want to spend their time by the pool as the walk into St Jean de Luz would be too much for small children.

Es ideal para familias. El recibimiento en recepcion para el chekin es insuperable. Quizas la zona de terraza estuviera un poco sucia y los extractores tambien. Lo demas genial