Great location in the Medina! Beautiful pools, excellent service.

We stayed at Diar Lemdina as a family of 6 and were upgraded to a family apartment. It is conveniently located near the beach with access to shops, cafes and restaurants. The theme park is also great too. The main swimming pool does get quite busy, however, you do have access to 3 other pools including a quiet indoor one. The food does change regularly and the customer service from the waiters is excellent.

It was really amazing stay and everything was good

The reception staff were very friendly. However, the Wi-Fi was very weak, and I had to get a SIM card. The room was not clean — the floor had not been wiped, and the same towel was put back even though it had been used and was wet. When I asked the cleaner, she told me she was instructed to put towels back if they “look clean,” even if they have been used.

Staff was amazing. I got a free room upgrade. Loved having an enclosed courtyard. Hotel is actually a resort with shops, cafes, restaurants. I used the spa - excellent.

Staff are very nice

Mismanaged , they let residents get drunk till very late night hours with no respect to others. Very noisy without control as far as security. The location is beautiful though.

Amazing

Very nice hotel, well maintanied with lots of character.

Rude staff , no parking , rude restaurant manager

Soon as I arrived , I was told in a rude tone that there is no parking available and I have to leave my car outside . Dinner was good the first night but was catastrophic the second night . Also receptionist was rude and was trying to charge me 50 dt extra . The pools closes at 6 pm , and you have to pay extra 50 dt to use the main pool . We asked for towels 7 times and finally we got them 24 hours later . At the restaurant you have to pay for water at the dinner time they do not have any type of water. We will not come back

We booked a large family room. We received a free upgrade at the check in and we liked it!

It was a good hotel. The staff was very helpful and pleasant. The food was good. The location is good. Sound proofing the rooms would help since they have music entertain emend everything night and it lasts until 3.00 am. They need to help their reception staff with proper updating software programs. The lack of such programs caused us hours of anguish at the checkin time and caused their staff at the reception to deny our reservation made about four months earlier. Thanks to he people at the reception we were able to get our reservation problem resolved.

Hour-and-a-half late check-in. Dirty, old, dingy room. Music pounding till 5 AM from nightclub. Awful restaurant service. After spending two days with our heads pounding, we wanted to be refunded our final three days and leave. As the director spoke to my husband, I was in our hotel room, contacting Hotels.com to see if they could work out a refund. While there, two of the staff used a key card to get in our room. No knocking, just opened the door to come in. When they saw me there, they apologized and left. I have no idea what they were entering our room for, but that scenario scared my mother-in-law and grandma so much that they didn’t want to stay alone that night, so we ended up staying overnight in their room for security. In the end, the director offered compensation of a massage and hammam, but at this point, we were over it. We couldn’t even look at their faces. Service was just dismissive, rude, and unprofessional. The whole experience left a bad taste in our mouths. One positive note: the bellhop was the only smile we received from service staff. He should get a raise. Hotels.com tried to resolve the issue with the hotel, but we weren’t given a refund. Hotels.com was professional and helpful, offering us coupons to put toward another hotel stay, which we did. Thanks to that, our trip wasn’t entirely ruined. The pictures on this site show a hotel that doesn’t exist. This is not a beachside hotel, so I’m not sure why there are photos of beaches here.

I hate writing bad reviews, but hotel management at Diar LeMedina preferred a bad review to refunding our last three nights, so here goes… We waited an hour-and-a-half past check-in for our room with no explanation. No one came to inform us of anything; we had to keep approaching reception to ask. Dinner was awful. The dining hall was cramped, crowded, dirty. You have to wait in long lines to get anything. You can barely move through the room. It was more of the same. The first night, we were treated to all night partying from the nightclub right outside our room. We thought it would end at 2 AM. 3 AM rolled around, 4 AM no sleep. 5 AM we got dressed to go to reception, because the phone wasn’t working in our room (probably because they get so many complaints from the all-night pounding, which was literally shaking the desk and walls), but once we got outside, the club finally closed. The final straw happened the next night at the restaurant. We brought in bottled water, because one of our party has a medical condition requiring low calcium water. The restaurant staff refused to allow it. I know that sounds ridiculous, and it is. My husband remained calm explaining the situation, but they went so far as to remove our glasses from our table, so we couldn’t use them. Hotels.com tried to resolve the issue, but the hotel refused to refund us. Hotels.com was professional and helpful, offering coupons to put toward another hotel stay.

Freindly staff

Mass tourism... Luckily buildings in the shape of an old Medina, rooms however are ordinary and bed as hard as a rock.

Hotel is HUGE - so many things to do there if you don't want to pop out. The room was amazing, over two floors. Spacious and clean.

Our stay was for 2 nights with breakfast and dinner included (half board). The room was very spacious and clean with comfortable beds and pillows. The room also had a full kitchen but the only dish provided was a pasta strainer. We did not use the kitchen so this was not an issue during our stay. Staff at the hotel were very friendly, and offered games for us to play at the pool. The restaurant for half board meals provided lots of choices for both breakfast and dinner including European continental and Tunisian dishes.

Two of us staying. Nice quiet apartment with kitchen. Staff in all areas could not be more friendly or helpful.Excellent. Food on half board was good and plentiful. Heaps to visit and see. Primarily a resort hotel, excellent for families, particularly with children. If you want quiet you need to select your room when booking. Cannot fault the staff or facilities.