Breakfast buffet is outstanding. Coffee machines need to be looked into - replaced. On the last day, I had a decent cappuccino. Dinner and lunch buffets are great as well, made more enjoyable due to people like Muskan, Abhilash, Deepak Shivam etc. In the other restaurant Varun, except for one person, Madhina, others don’t seem to smile at all. Need to learn to smile and be hospitable. Concierge position is stressful and it is in this hotel. Akansha did a decent job on the only day she was there. The other lady Nishita looked stressed. Handling Two cell phones and a landline is not easy. You need to have two people at that desk. One to coordinate with drivers and another to handle reservations and customers. Manish should be there.

nice

Excellent

Excellent breakfast choices and rooms were clean and well maintained

Warm welcome, spotless room, courteous staff, personalised attention. Special thanks to Mr. Asif

Owais at the front desk stood out for his charm, efficiency and courtesy. The Satvik thali at the Varuna stood out as it was absolutely delicious. The welcome was somewhat lacking and half hearted - didn’t get the drum and sweets, which I saw others receive. The rooms were clean, comfortable and turned in nicely at night. Access to the steam room was somewhat cumbersome and tedious. Having recently stayed at the Jaagir Manor, Pilibhit house, and Anandkashi - I missed the high tea.

5 star

Excellent service

Excellent service with courteous staff.

Excellent service and organization of tours Great breakfast

Excellent rooms, service and food. Exceptionally helpful staff

Amazing kind and compassionate staff.

Ye

Good location but breakfast service was not Taj standard. Food quality was good but service sucked. Rooms were ok.

Not worth the price tag. Rooms smelled strongly of cleaning supplies

A delightful bit of luxury as a relief after a two-week tour using a range of fairly budget-style hotels! The staff were all very well trained and helpful, the room was great and the food we had while there was very good. Only slight disappointment was the pool area was definitely set up for exercise rather than relaxation - no comfortable spot to enjoy a drink or light meal outside there or anywhere around the extensive grounds.

Nice oasis in Varanasi - would recommend to anyone. Dilip was very helpful staff member!

excellent customer service and great ambience and good

Staff were amazing and very helpful especially the housekeeping staff.

Awesome hotel. Great garden in the back for casual stroll. Enjoyed our stay.