Overall Ratings & Reviews Grange Portland

Perfectly adequate, but we were there on a VERY warm long weekend in London. Room on 3rd level was attic-like hot. Was able to crack windows and they did leave 2 fans. Toilet really didn’t like to flush anything solid. At all. Brought to staff attention but didn’t appear to trigger any action.

Hotel was very nice with very large rooms. Everything was good, rooms just need alttle TLC and refreshing. Hotel close to a few Underground Stations and basically around the corner to the British Museum.

The location of this property is near the British Museum so convenient to so many attractions and easily accessible via public transportation. It was a great value for the money and staff was very helpful, especially with directions! Would stay here again, but would suggest they spruce up the front room in check-in area - very poor condition and uninviting.

Room is roomy even though the hotel is a bit dated. Convenient location, close to British Museum and public transportation. Free daily water bottle and cookies for guests. Staff is polite and helpful.

The room was a little dated and the beds were extremely uncomfortable.

Great location. Spacious room.

Booked a room in one of their hotels, but rooms were unavailable on our arrival, so we were moved down the block to another hotel (all owned by same people) immediately. We were told “all the rooms are the same”, but we found our room to be worn, & in need of upgrading. The mattress was like a stack of cardboard. Very sad that “all their rooms are the same”. Not recommended.

The main advantage of the hotel is its convenience for visits to The British Museum. The hotel is not as old as some of the exhibits, but is more 'run down' than many of them. It is very 'tired' decoratively, not well-equipped (no bar or in-house restaurant), the 'kitchenette' amounts to a microwave and sink' with no real practicality. It is not well maintained (a cracked bathroom washbasin, and a cracked toilet seat, for example). We had a basement room, looking out on a dirty scrub of brambles and various weeds amid water-damaged walls. If money were spent, it could be a very pleasant building, but it has not been (yet). Only its position justifies staying here.

On checking in we were told room was in maintenance and we were moved to another hotel along the street ( The Beauchamp) The check in agent was helpful and checked us in an hour early . We were upgraded to bigger room which was ok , nice bathroom but the whole tap mixer control fell off the wall! Room was dated .Quiet st and good location for British museum.

Great value for central London. Booking the larger rooms is well worth the extra cost.

I booked a 5 night stay in a deluxe studio. Upon arrival, they told me my room was not available, and I would not be able to get into my room until check in the following day! They stuck me in a drafty basement single room at a sister hotel for the first night instead. I’ve requested a refund for the night since the hotel could not provide anything near a comparable room to the one I had a reservation for, and the property refused to refund me! Once I was able to check into the room I had reserved, that room was decent, but the hassle, stress, and lack of care and customer service confirms that I will never stay here again, and will warn anyone else not to stay here either.

Staff are great. Location is good. Rooms are very tired and dated. Shower is not the best, bed is rock hard and very uncomfortable. All in all it’s average - but very clean and staff are friendly.

When I first got there I thought I would be in for a treat as room was lovely and big with a great view over gardens at rear overlooking large gardens of the property it backed onto. And room was spotless and quite lovely. However the noise from room above was horrendous. The floor above which was my ceiling had a lose metal water pipe that clanged really loud against something every time the person in the room above walked around. Which this person did so non stop till after 1.30am and then started again at 6am so I had virtually zero sleep. It really was a most disappointing stay as I was shattered next day with so little sleep. The noise was very loud! Shame because the room was delightful. I was on the first floor.

Loved this hotel. Staff was very attentive. Hotel was spacious and super clean. The area was quiet and super safe. The tube was 2 blocks away. We were 1 block away from restaurants, shops and convenient store. What we loved the most was how close it was to tourists areas.

Great location!

We stayed here for the location, great access to the Underground, buses, and the West End. The breakfast was not included and too expensive. We tried the English breakfast one day and it was not worth the 24 pounds that they charged. Area was quiet. There was a serious lack of drawers, there wasn’t a dresser. The kitchenette was nice.

All of above checked

Left bags early before check in and returned later. Quiet, comfy. Huge rooms! Perfect

Nice property, bed was a bit hard though. Very attentive and friendly staff

The rooms are a fantastic size and the little kitchenette was a brilliant addition. Room was cleaned every day and clean towels provided. The staff were lovely and friendly. Would stay again. Good location close to underground.