Overall Ratings & Reviews Newport News Marriott at City Center

It was OK for a Marriott. I thought it would’ve been a little better.

I love the location it was kinda busy that weekend and my room was freezing but other than that everything else was pretty good I will be returning.

Terrible night shift staff

We picked this hotel because of the convenience to what were doing. It was only my husband and I, we booked a King bed, however, we were given a double, the hotel said that ALL of the King beds were under maintenance. I was annoyed however, we were given complimentary breakfast Moving on, A special shoutout to Taylor G. who was there to park and retrieve our car, he returned my cell phone to my room, after I thought I had misplaced it. That was very kind of him to do so.

First off, I paid about $150 more per night because this hotel advertised free EV charging. The only EVs accommodated were Teslas. No other charger type was installed. They sent me to the free garage near the theaters. It, also, only accommodated Teslas. Next, the handicapped parking is nicely close, but it is re-labeled as Marriott premium customer parking. While we’re discussing accessibility, the outer doors are manual, and the room doors block chair and walker use. I don’t need too much accommodation, but I asked for a shower with a seat. The disability chair they put in the shower almost completely blocked my entry. It was way too big. And, for some reason, both sink taps delivered hot water. When I ran it a bit that got better, so maybe it’s an overly long supply pipe. Staff was polite, but I can’t get past paying way too much for a hotel with chargers that are misrepresented.

Friendly staff and very attentive!

The hotel itself was great, vut the bed linesns were not freshly washed. i always travel with my own blankets to ensure i can get a good night's sleep

I was a little upset at first because they gave me the wrong room. But they did correct it. Only other disappointment was there was no soap in the bathroom. The hotel n view was very lovely. Very quiet.

Close to where we needed to be and always like to stay at a Marriott

My daughter and I travel during Mothers day weekend each year and I decided we go to Newport News VA instead of Virginia Beach! I am so glad we did. This is a quaint little place that we enjoyed. The fountain view from our room at the hotel was a blessing. The staff, especially Alexandria, were amazingly pleasant and helpful. We could not get in the pool that was advertised due to the unclean condition it was in. Overall, I loved the Living Museum, the restaurants, hotel breakfast was so so good and will bring my husband there for a short train visit. Thank you all for making our trip wonderfully peaceful and pleasant. Love, Marietta

The stay was amazing

Very accommodating. I was coming to NewPort News for a funeral. I really needed an early check in and they worked to grant my request.

I really enjoyed my time at the property front desk staff were extremely friendly and polite despite being extremely bombarded with guests

It feels very comfortable.

Hotel is showing it’s age.

We loved the staff and cleanliness of the room and property. Centrally located

I had stayed at this property many times and never had a problem but this stay was different. We checked in at 630 and were assigned to a room. When we went to the room, it wasn't ready and the housekeeping team was quite rude when we asked how long it would be. We went back to the desk and got another room assignment. This room also was not ready but we waited a few minutes for them to finish. Once we settled in and were changing clothes, the housekeeping supervisor walked in on us without knocking! That night I had the worst night's sleep as the mattress was sagging and uncomfortable; my back hurt for the next two days. I had stayed there multiple times before and generally like Marriott. My daughter goes to college in the area so I stay overnight often, but I doubt I will stay there again. So sad.

Everything early check and late check out with no problem. Thanks

I had a great time.

Initial room had a bed that was broken and the staff worked with us to find us a different room. Very accommodating. The parking was free for self parking and conveniently located beside the hotel.