Overall Ratings & Reviews Palazzo Firenze by Baglioni Hotels & Resorts

During our recent visit to Florence, we had the pleasure of staying at Palazzo Firenze, and it was absolutely perfect. The staff provided exceptional service and had great knowledge of the area. Our room was spotless and incredibly comfortable. The hotel's location was ideal for sightseeing and dining. We couldn’t have chosen a better place to stay and would definitely return.

Lovely hotel in a quiet part of the city center. Staff was amazing.

Unfortunately there was a plumbing issue and they had to move me to another hotel. It was disappointing but the staff I exchanged emails with were very helpful with the rebooking

Wonderful experience of Florence at a top class hotel where all the team had great knowledge and excellent customer service. Big call out to Larissa for wonderful breakfast service.

Excellent staff!!!

Great Stay

Very noce and chic hotel very close to Santa Croce and walking distance to all attractions in central Florence. A gem. Great break fast and friendly staff. Would definitely come back.

Exceptional level of customer service. Denise the front desk manager extremely knowledgeable of the area and made some great recommendations for shopping and sightseeings. Absolutely the place to stay in Florence. Outstanding - is really the best word I can use to describe our experience .

Great

Absolutely fantastic. Real 5 star glamour. Room was clean, quiet and incredibly comfortable. Staff were amazing and really looked after us. The G&G restaurant was the best dinner we had in Florence. A must!

Staff were wonderful, location fab. Very attentive, kind and helpful with an unexpected mobility issue. Highly recommend!

A very special place with exceptional decor, attention to detail and service

One evening my wife was listening to piano player in lobby for a few minutes while I took a business call. The doorman told her she could not sit and listen to the piano player because he was paid by the restaurant. So my wife was told she could not listen to the piano player in the lobby of the hotel we were paying thousands of dollars as guests. Remarkably rude. We will not be back.

Beautiful hotel with lovely staff

All the staff were excellent. Everyone went out of there way to ensure the visit was perfect !

This hotel is very close to the main attractions.Fine hotel facilities. The staff very friendly,genuine and profesional. Too bad nobody was able to bring the CANICULE under control. Fabulous trip for studying the big four RINASCIMIENTO founders:Brunelleshi,Massacio,Donatello and Ghiberti!

Amazing

Spacious suites and super nice staff. Definitely would stay again if I come back.

Phenomenal staff. Great place and very quiet and peaceful. Beautiful!

The property is beautiful. The beds are very comfortable and the staff is wonderful!