I booked two nights for business. Plans changed and I only required one night although I was rebooking the second night at another Hilton hotel. I asked for assistance to refund one prepaid night and they refused. I asked again at the hotel and they were almost rude in their reply. Two things. Will not stay here again. Second will not book a hotel through Expedia again as they also would not help a frequent and loyal customer.

La atención del personal siempre fue inmediata y muy amable. La habitación impecable y los servicios excelentes! Sin duda regresaré ❤️

It would be greatly appreciated if slippers were available.

Mejorar la piscina el resto impecable

Great stay

Good

bad pillows

Everything was great!

The staff is rude, the alarm in the room didn’t work and trigger in the night and 8 am when my kids were sleeping, they tried to get in at that time to work on that and at the check out they tried to charge us 350 usd saying we smoke in the room, definitely the worst scam hotel

The room was clean. Reception was great Denis and Andy were great. I will definitely come back to this hotel. The only issue I had was with the restaurant service. It was bad. I understand that it’s a busy place, but the waitress never came over to take our food order, so we paid for our drinks, and left.

good for short stays

Good

The attention of the correct staff, but the service to rooms super late, in question of breakfast one of the people who attends the tables with very bad attention, was not helpful nor offered to fill us with the cup of coffee or the glass of juice, I asked for some eggs with ham and cheese came cold without cheese, on the side of the pool, it was semi warm, but when it became colder outside you felt the pool colder than normal, we asked that they could solve it and they never gave a solution, we felt. that with raising the temperature of the pool the problem is solved, I asked for access to the area of the computers and in the I did not allow it was until the other daymanaged to use it

Clean room, City Walk Santa Fe and Parque La Mexicana is just 1km from the hotel.

We had a great stay! The hotel was very clean, the staff was friendly and welcoming, the food was delicious, and it was nice and quiet. Room service was excellent, and I was able to book a same-day facial appointment. While the pool area could use some cosmetic updates, it didn’t affect how much we enjoyed our stay. The Jamaica margaritas were absolutely delicious.

No había elevador, no había refrigerador para el cuarto. Lo mejor fue la señorita del Staff que limpió nuestro cuarto todos los días super amable.

Only one elevator was working, sometimes the other was not working as well. The staff didn’t make anything to compensate even when the hotel was at full capacity.

Everything was perfect.

Just one elevator working, service is very slow in the restaurant, housekeeping forgot to leave towels, showers are awful. Staff very attentive

Breakfast was ok. Only one working elevator. Cable not great.