Staff was awesome as was location

It’s a beautiful hotel in the most spectacular old town! Plus, extremely friendly and helpful attention. I really recommend a stay here.

In general, the condition of the room was pretty poor. The bathroom had a lot of different problems and needs be fully reconditioned. The bath/shower was dirty and difficult to use without spraying water everywhere. The room has an alarm or detector that blinks brightly at night and the bulbs for lights over the paintings flicker even when power is turned off requiring a sleeping mask.

Wonderful hotel with lots of history. The staff were friendly and very helpful.

Beautiful hotel, very nice staff

Room was beautiful and staff very accommodating and polite and helpful, excellent breakfast, highly recommend

It was a wonderful stay, with personalized service. We loved the history of the hotel and the details of the amenities. Breakfast was awesome! Sonja was terrifically helpful, whether it was arranging transportation, offering tips on what to do and where to eat, or just being there to share facts about Dubrovnik! Staying in the walled city in such a luxury boutique hotel was absolutely worth it.

Where do I begin? I had no idea I was booking the most gorgeous room in the most stunning building in a perfect location. Add to that an amazing staff! Shout out to Marin who greeted us at the old city’s gate and insisting on lugging our 4 large pieces to the hotel. Always a smile on his face, sweet, happy, and informative. The whole staff was great but unfortunately I don’t recall their names. I can’t wait to recommend to friends who are planning a trip to Croatia. ❤️

Definitely a case of paying for location. It was twice as much as other smart hotels eg hilton and rixos which are both within an easy walk to the city walls. Having paid over £400 per night for the room we were disappointed to find ourselves in an attic with no windows-just a skylight. Also our heating/air con unit did not work.

Great hotel with the best location in Dubrovnik (if you want to be in the old town). Staff was friendly and very helpful.

Fantastic location in the heart of the old town. Great porterage service to/from taxis and buses. Excellent breakfast. Let down only by room replenishment - water, tea bags, toilet rolls not stocked up over a 4 night stay. Given the hotel costs over €500 per night this was poor.

The staff was wonderful and the room was lovely. Was a very busy area but the room was very quiet. Bed was comfortable. Breakfast was included with the room and had a lot to choose from. The shower set up in the bathtub left a lot to be desired and made showering a challenge.

We stayed for just one night, but would have loved to stay longer. Gorgeous rooms, wonderful service, incredible location. They arranged for a beautiful bottle of champagne and a bar of chocolate to be waiting for us to celebrate my wife’s birthday.

5 star location but not a 5 star hotel. Staff was wonderful. The best part was the transfer help from the gate to the hotel. Location is fantastic. The room was not so nice as the AC barely worked and the bed was not comfortable. When it’s hot outside this is not the place to stay. We have stayed all over Europe in less nice hotels with better AC.

Great staff , met us at Old town walls to assist with luggage, location right in breathtaking old town , wow

The Pucic Palace dates back to the 1800’s and is located within the Old City Walls; it is perfect for sightseeing. The staff goes above and beyond to assist you and to ensure you have wonderful holiday. The interior of the hotel is historic and impressive. The rooms are luxurious. Our window looked out to the marketplace and Game of Thrones Walk of Shame steps location. Our stay included a full delicious breakfast. The staff arranged and assisted us with our airport transfers and helped detail where to meet our tour guides. We also had the privilege of seeing the beautiful onsite chapel. It is the only hotel in the Old City Walls with an elevator. They helped us with our luggage to the main road as no cars are allowed in the city walls and even packed us a lunch for our return flight. We highly recommend Pucic Palace and would love to return. Thank you.

The staff was amazing. Our flight was cancelled early in the morning a few hours before we were supposed to leave. The helpful woman at reception made every effort to help us out. She kept a room open for us for the next night if we needed it and even contacted the hotel’s travel agent to help us.

Great location and service.

Communication with the hotel was very easy and friendly and welcoming. Since no cars are allowed in the old city, they coordinated very well to help with airport transfers.

Great and helpful staff.