Best Western Hotel Santa Caterina

Explore Best Western Hotel Santa Caterina
8.6
Very Good
From 390 reviews
Cleanliness

9.0

Room Comfort

8.4

Location

7.6

Service and Facilites

9.0

Traveller Reviews Best Western Hotel Santa Caterina

Number of reviews per page
20
40
Top reviews
teddy
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Had a nice time. The room was a little small , was not given a chance to upgrade . Food was great and location was close to airport and very clean with nice views.
Johannes
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Was fine for stopover. The pizza’s we had in the restaurant were great, breakfast was also very good!
CLAUDIA
icon-Leisure
Leisure
6.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Nothing did stand out for good, or bad. Definitely wouldn't recommend it as a stay for the location, makes no sense, it's far from everything, unless you're visiting Acireale, then of course. But still, was absolutely average, not worth the value, unless again you want to explore Acireale.
Edward
icon-Business
Business
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

This a wonderful boutique property walking distance from town and quiet neighborhoods. The people are extraordinary nice, accommodating and helpful. The restaurant is also excellent. My only issue is it's on the highway and the highway noise is noticeable.
David
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Hotel waa difficult to find becaiae of the location. Beautiful room and hotel but staff were rude.
Verified traveler
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 63 week(s) ago

Hotels.com verified review

Understaffed and lots of petty things spoilt a really beautiful hotel. Charges for pool towels and water in the room. Refusing an extra coffee at breakfast and some unfriendly staff members (some Lovely too). Wonderful pool area short work to the beautiful town. My friend had paid in advance and the hotel tried to take an extra deposit before arrival then again tried to take full payment on check out. Such a shame as so many good points to the hotel and would be very easy to make it feel more luxury and not be spoilt by petty things and irritated staff. Aware English people are generally annoying to the rest of Europe and maybe this was an issue which I can understand
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Louise Elizabeth
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

Views at the property were amazing, staff were generally pretty friendly with the exception of a couple. In terms of cleanliness everywhere was spotless. We would have liked a bigger pool and the food at the restaurant for breakfast and dinner was just ok. Bed was super comfy
Florin
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

The most expensive and the worst (by far) hotel we stayed in Sicily. Arrived late after a long day on the road. Got probably one of their worst rooms, in an almost empty hotel, in a dark corner with a claustrophobic feel. Woke up super congested, it turns out the bathroom has a strong mold smell. There is no step to the shower cabin, and all the water leaking on the floor did it’s damage over time. We were moved to an equal size room with a properly designed shower cabin, without the mold problem and with more open views. While an almost empty hotel in off-season would put their guests in the worst rooms defies logic, especially given their VIP, free upgrades protocols. Breakfast was also the worst we experienced in Sicily, stale Costc-llike muffins. In all the other places we stayed in Sicily there was a cornucopia of delicious crostadas, eggs etc. The freshly squeezed orange juice was nice but we had that everywhere. Had to work for part of the day and chose a hotel with presumably a good internet connection. The problem is that it requires to reconnect your devices each time after they went dormant which can cause problems with uploads and downloads.
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Kwong
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 93 week(s) ago

Expedia Group verified review

The staff is super nice, and it’s a good place to stay and access the town. Would have liked to have access to a heated pool! Rooms are pretty small but comfy bed, and liked the outdoor patio
John
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 112 week(s) ago

Expedia Group verified review

A bit hard to find but oh what a find! Lovely room, helpful staff, excellent food, perfect view. And very very reasonable.
Mark
icon-Leisure
Leisure
10.0
/10
Reviewed 127 week(s) ago

Expedia Group verified review

Lovely property. Well appointed.
Jimmy
icon-Leisure
Leisure
10.0
/10
Reviewed 145 week(s) ago

Expedia Group verified review

Nice hotel with a really good restaurant! The room was clean and had a beautiful view of the ocean.
Santiago
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 161 week(s) ago

Expedia Group verified review

Great hotel with amazingly large rooms and bathrooms. Really nice breakfast available and restaurant. The town center is walking distance and the area is safe. I highly recommend this property :-)
Amanda
10.0
/10
Reviewed 180 week(s) ago

Hotels.com verified review

Everyone was SOOO nice! breakfast is GREAt staff are amazing restaurant for dinner was world class views and pool outstanding just loved this stay. They lent me a phone charger and let me check in early, they are just so nice. The bottled water in the fridge isnt free tho and I didnt realize so just be aware :) I did go buy a fluffy pillow as they are all flat and hard and I get migraines so am ridiculously picky, not their fault but if anyone else suffers as I do, bring something to soften the head.
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CHARLES
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 219 week(s) ago

Hotels.com verified review

Very nice hotel
Verified traveler
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 320 week(s) ago

Expedia Group verified review

Very enjoyable stay. Staff was so helpful on w. Food was good at the restaurant, rooms very clean
Rebecca
10.0
/10
Reviewed 321 week(s) ago

Hotels.com verified review

The staff was exceptionally kind and helpful. The beds were a bit hard; but, otherwise the rooms were comfortable and clean. We quickly discovered Catania was not the trip for us (too big, too much traffic, too many people). The staff was quick to advise a wonderful drive to Mt. Etna. It was a fabulous experience overall!
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 322 week(s) ago

Expedia Group verified review

First class restaurant with excellent food and knowledgeable staff, excellent service provided by Rita at the front desk, starting with the welcome we received. Rooms are well designed with plenty of charging stations, which is a must for travel these days.
Kimberly
8.0
/10
Reviewed 325 week(s) ago

Hotels.com verified review

The room was nice we over looked the Mediterranean Sea. The food was good and the staff was very helpful.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 326 week(s) ago

Expedia Group verified review

This is a lovely small hotel in an interesting area. Clean and well organised. The staff are friendly and helpful without being pushy. It has a lovely pool area and a good restaurant. Acireale is about 15 minutes slow stroll away, uphill there and downhill back to the hotel. The town is authentically Sicilian and most of the holidaymakers there are Italian. We had a lovely week there in August.
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