Overall Ratings & Reviews Casa Velas Adults Only All Inclusive

Old, dirty, nice staff.

They had an amazing restaurant md great pool! The private pool for my room was fantastic as well. The service was amazing. Included in my stay was access to their other resort with more dining options, pools, and a private beach AND access to Tau Beach a 21+ only beach with a restaurant two jacuzzis and a pool. I was very impressed!

Adult only

It was such a lovely and restorative time!

We had an incredible stay. The food was stellar for an all-inclusive. Absolutely beautiful experience. The beach club is a short drive away, but the transportation is like curbside assistance. Concierge is so helpful. It was really nice. Will go back!

Best staff around. Shout out to Armando and many others for making this the best honeymoon my wife and I could have dreamt of!

Everything about this property and the staff is excellent. We highly recommend it.

Tau Beach club staff was the best! Carlos, Rigo, Jesus, Enrique..to name a few.

The menu was very limited, and not at food as it was in our prior visit. The staff was amazing and it was very clean but some things need a refresh to bring it back to the best resort we ever stayed in.

The hotel is located in a fantastic area in the Marina district, offering a convenient location (though NOT on the beach). However, the rooms are in significant need of upgrades. Everything—from the bathrooms and faucets to the flooring, windows, and overall decor—feels outdated and worn. When we first arrived, we were assigned a room on a lower floor beneath the lobby level. Unfortunately, the room had a strong damp and humid smell, which made it very uncomfortable to stay in. We requested a move to an upper-level room, and the staff was very accommodating. Although they informed us that the bathtubs in the two upper available rooms were not functional, we still opted to move, as staying on the lower floor was not an option. The highlight of our stay was definitely the restaurant. There’s only one on-site, but the food quality for breakfast, lunch, and dinner was outstanding. Drinks were excellent as well, made with Don Julio tequila. The dining experience truly stood out. Another fantastic feature was the spa. While the massages were not included in the all-inclusive package, they were well worth the cost and added a relaxing touch to our stay. In summary, while the rooms need considerable updates, the excellent food, accommodating staff, and luxurious spa ensured we still had an enjoyable experience overall.

Dining at either the onsite Emilianos or the Tau beach club was quite wonderful. Limited menus but stunning views at Beach club and musical entertainment at Emilianos. Wine lists are inexpensive but drinkable Chilean wines. Extensive and decent cocktail list for an all inclusive. Dinner at sister resort (Velas Vallarta) nothing dpecial.. buffets and Andrea - italian Overall a beautiful place with nice facilities but you do pay for it.

This property needs a refresh. We transferred to their sister property Velas on the beach after one day and much preferred it.

Casa Vellas exceeds all expectations, from the incredible service, the amazing food at multiple locations and accommodations a cut above. We will be back...many more times. Special shout out to Erik at the Tau beach club, by far the best of the best, he made sure we well taken care of, fed and fattened! Thank all of you at Casa Vellas

Staff was excellent as always! Food was wonderful and they really took care of us on our honeymoon!

Beautiful property but have to take shuttle to sister property Beach Club to be on the beach. Disappointed we weren’t able have dinner at Beach Club for our last night. Very expensive hotel comparatively. Have been traveling to Puerto Vallarta for over 30 years. There couldn’t have been more than 10 people staying at the hotel for the entire week which seems strange. Same way the last time we were there, too.

Very quiet and relaxing!

I will say this… this was my first time in Puerto Vallarta. I did a lot of research on hotels to pick the perfect luxury accommodations. I was EXTREMELY underwhelmed by this property. It’s advertised as a “beach front property” the beach is a 5 minute shuttle away (just FYI for those booking thinking they will be directly on the beach like we did.) the rooms look as pictures they are a bit humid and hot the A/C didn’t work the best. Don’t even get me started on the food. For $700 a night you would think the food would be outstanding. It was the blandest most tasteless and disgusting food I’ve ever had in my life. We checked out after 1 night and moved to another hotel. They are still fighting refunding me. BE AWARE!

The hotel and the amenities are okay. There is however an obvious deceptive presentation of hotel's pictures giving the patron an impression that he facility isn't the beach. This is a blatant misrepresentation by the facility as the entire facilities ty is for ve to ten minutes away from the ocean. Consequently all their rooms are garbage den view. Moreover, the rooms smell old and there is only one restaurant on premises (a rather unexpected thing for an all inclusive resort). Furthermore, when we reminded the management about the VIP upgrade, they tried to sucker us into paying extra money for the upgrade. The irony is that the majority of rooms were empty. In all we were happy that we changed resorts.

Amazing place for rest and relaxation! Not noisy and the customer service is fabulous. Food was great and staff goes above and beyond to make your stay memorable.

Terrible.this is not all inclusive resort it’s just old hotel with one restaurant. It’s far from beach . They don’t offer you all inclusive benefits because they close bar & restaurant like regular dining. You don’t have choice to eat in different places because they have one restaurant and small bar . Pool has basic bar and they open 12-6pm . Almost you don’t have any happiness because nobody stay there. Don’t waist your time and money. Not recommended at all