This was our first time to Casa Velas. We liked how everything looked. It has beautiful landscaping and it is maintained very well. We were greeted warmly and everyone we passed always met us with a smile, a greeting, and a hand placed over their heart. The entire staff is genuinely gracious and kind. Many team members went out of their way to accommodate us which we appreciated. The restaurant service and the food were outstanding. I ate so much! I even requested chorizo added into my chilaquiles and eggs Benedict and the chef made great dishes with it. Even the appetizers (salad, soup, and caprese) were delicious. In fact, I ordered both the Cesar salad and the Tropical Caprese along with my dinner because I couldn't decide on which one to get. There was also a wide variety of drinks available at the restaurant, Pool side bar, and Lobby Bar. The Beach Club (their property outside of the hotel) had great service too and their Tostada Zen was so good that we had 3 of them. A shout out to some of the employees that we encountered were Sarahi and Miguel at the front desk, Ramon and Antonio at the pool bar, and Omar, Gerardo, and Ulises at their restaurant. It is employees like the ones I mentioned above that make us want to return. Not only is their hotel beautiful but they have team members who are the ones who make the experience worth it.

Casa Velas by far has been one of the best resorts my husband and I have stayed at. The staff always went above and beyond. The food was outstanding. All the ingredients were always fresh and delicious. The swim up bar at the pool was probably my favorite spot on the resort. Ramon and Antonio were always ready and willing to prepare us another delicious cocktail. Our room was tidied up to appear like it was our first night there. We also scheduled a wonderful couples massage at the spa which I also give it 5 stars! I cant think of a single that we did not like. We will definitely book this resort again.

Property was very well kept and clean. Room service was excellent. The beach club was closed and I really wanted to visit Tau Beach Club. Instead they had a suite near the beach but the vibe wasn’t what we expected. Only negative about the experience was after each food or drink event I was given a bill. I’d rather just go through the week and at the end of my stay leave one big tip instead of 25 small tips.

The property was gorgeous, I loved all the tropical foliage. The pool area was spectacular. The room was spacious, cool and quiet. The staff was exceptional. We enjoyed our meals at the onsite restaurant and our time at The Beach Club. My only regret was The Beach Club wasn’t open on Sunday and that was disappointing. We were directed to the sister property which was also nice with beach front area. Overall excellent stay, would book again.

The property was clean, relaxing, well maintained and I would go back for sure.

We stayed for two nights to relax and recharge prior to a large family gathering. Casa Velas was perfect for our purpose. I wouldn't change anything.

Gorgeous hotel and amazing stay, will definitely come back!!

Beautiful, quiet place. The pool was a bit too cold for our liking. The restaurant food was about a 7.

Amazing Resort!!! Highly recommend. The setting / proximity to the airport was perfect. Amenities are truly 5 star. And the staff was unforgettable!

Perfectly clean! Staff was all sweet. This was our 4th time at the resort. I didn't think the wait staff was up to their usual excellence. - as they

Thus is an incredible resort.. amazing staff, beautiful property .. great food. It’s perfect.

Most everything was great!

This was our third trip to Casa Velas. We thought it couldn't get any better and then we saw the new breakfast menu and wine list. So glad to have some lighter options for breakfast, and the new wines are excellent. Of course it’s the staff that always makes us want to keep coming back. Notably, Camila, Gerardo, and Omar at breakfast; Enrique, Carlos, and Antonio at Tao; Avaldo and Ramon at the Aqua Bar; and Daniel, Gerardo, Rigo, Rosacio at dinner. We’re already planning our next trip back! Not a complaint, but the only thing we’d like to see different is if Casa Velas would offer the build-your-own pasta dish offered for dinner, as it’s currently only on the lunch menu. The lunch menu at Emiliano's is so great, but we usually find ourselves at Tao or Aqua Bar...

Website is a little misleading illustrating the beach images eluding to the resort being on the beach

For an older hotel they do a great job making it comfortable. We will come back.

Service is top notch, friendly and professional.

Great place. Excelent service at the pool Avalos was an excellent waiter made me feel like a King. Avir all great. Restaurant may need a little improvement in service and taste. Over all great.

Staff are amazing. Food is great. Quiet. Very relaxing

I’m in love with all your staff especially the waiters. I want to adopt all of them into my family. We’re really really going to miss them. Maybe they can teach us Americans more about caring. Love to all of them.

I booked for 4 days at this great place. I went for a relaxation trip and it was a great choice for it. It was down season so there were not many fellow tourists around. The service was amazing and I felt like I was treated much like a family member of their staff. Omar at the restaurant was so personable, kind and just an overall great person. He provided some of the best service in a restaurant I have ever received. From all staff on site they had exceptional customer service and kindness I loved the room and outside patio / dip pool where I could relax at my own will. The main pool was also great.