Place is old, but clean , the people who works there like Jhonny and Allan are very nice . But I wouldn’t go back.

A functional hotel. I think the rooms look better in the pictures. They are however very clean and comfortable with hood wifi and hot water. The pool area is lovely and the hotel us a short walk to the main square and bys stations. wayer. The staff are very friendly and hel

We enjoyed the location of the property. The staff and service was excellent. We have kids and the room that was assigned to us was beside the elevator. The kids could not sleep because they were bothered by the noise of the elevator. We would recommend booking a Junior Suite and not a standard room.

I enjoyed the pool area. Breakfast was good, a lot of options.

Nice place

Close to shopping areas

Very comfortable stay. The staff are kind & helpful. Excellent services received!

I like this Hotel. The location in great, and the service.

When we arrived the Room only had amenities For 2 people, when were 3, the safe was broken, the phone broken too, we didn’ receive the do not disturb card, report All and never got a reply, the girl at check in and check out was very nice but the other people Blah, we’ve been there before and now we find it different but Not For good

This is the second time I stayed there and would stay there again

Resort like in the centre of Merida

Nice place great food

Horrible experience at this property, they changed our rooms 3 . The first room had a steep to go to the bathroom of approximately 10 inches and another one to enter the room, and had mobility issues. This room had mold in the walls, shower head was cover in a white substance not at all appealing to take a shower. The second room, the shower head didn’t work, and water came all over the bathroom that flooded the room. After the issue I had to clean the shower head to take a descent shower, a/c didn’t worked at all. On the fourth day the shower glass door hinges started to fall apart. Finally they changed us to a much better room but the bed sheets were dirty.we do NOT recommend this hotel . Some of the restaurant staff were nice, but others great you with an attitude and the look mad at you. Some days some of the staff after a mediocre service and food demanded tips.

A very comfortable and convenient place to stay in Merida, highly recommended.

For a senior person the step to use the bathroom was inconvenient specially getting up in the middle of the night and the bed is right next to the bathroom would be better a walking bathroom otherwise it was good

Staff very friendly.

when we got there on Friday 16th. We were welcomed and placed in ground floor rooms in front of the pool. BOTH ROOMS WERE MOLDY AND SMELLED TERRIBLE .Rooms were not clean -toilets old and dirty. we were told that the pool will be closed by 10;00pm BUT people at the pool and bar were singing , screaming and yelling almost till 11;00pm.-so loud we could not rest or sleep.THEY WERE NOISE ALMOST ALL NIGHT . I will never go back to this hotel nor recommend it.

Muy buen servicio del personal, ambiente familiar, lugar callado tranquilo con buen estacionamiento!!! Aunque como 3 calles largas para el centro de Merida!!!

Im upset with this property at this moment, First of all the restaurant staff are non sociable no acknowledgement of any kind. Also, if you are planning on checking out a day or two earlier be aware there is no refund of any kind even though you are giving a 24hrs. Notice. We reserved 5 rooms for 4 nights we checked in One day earlier and paid for our day early direct to our hotel im not quite sure who is not wanting to give back a refund Expedia or Maria del Carmen Hotel. Maria del Carmen says Expedia and Expedia says Maria del Carmen. This is very frustrating.

El hotel esta a muy corta distancia del centro de Merida! El personal del hotel siempre servicial y amables! El hotel tiene una alberca y restaurantes. La verda aqui me hospedare la proxima vez que regrese a Merida. Gracias!