Hampton Inn by Hilton Ciudad Juárez

Explore Hampton Inn by Hilton Ciudad Juárez
8.6
Very Good
From 1,007 reviews
Cleanliness

8.8

Room Comfort

8.4

Service and Facilites

8.6

Traveller Reviews Hampton Inn by Hilton Ciudad Juárez

Number of reviews per page
20
40
Top reviews
Ivan
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Todo muy bien
Monica
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I came here with my elderly parents. I had 3 luggage and 2 personal bags. Staff didn’t offer to help bring my luggage to my room. I really thought that was bad.
olga
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Exceptional thank you ……………
Daniel
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Friendly staff. I tried paying with cash, but they didn't want to honor the price I got online; only paying with a card was able to get the price I reserved it for (the previous time we stayed there, they did honor the listed price with cash, either the Front Agent was new, he didn't wanted to go the extra step to honored it, or the property change their policy about it). Besides that, the Front Agent and the rest of the staff were very friendly and professional. The breakfast area is clean and big enough with plenty of seats; they just need to add something like bacon, sausage, or potatoes to their daily breakfast menu (for people and kids who don't eat eggs or beans). The previous time we stayed there, we had issues with the shower water pressure. This time, besides the water pressure not being enough, the showerhead had some scale on it, so not much water was coming out. They forgot to refill the shampoo, the room entry wasn't well swept, there's no coffee maker or microwave in the room, and the only microwave is in the Front Desk. They do leave the coffee and tea out in the breakfast area; there's a small fridge in the room. Beds are clean and comfortable, the sofabed, you'll have to bring an extra cushion or ask for extra blankets because you'll feel the metal on your back. Keep in mind that there's a club next to it. If you stay during the weekends, ask for a room next to the street, not facing the club.
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Martha
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Muy buena locación ,y delicioso el desayuno ,muy placentero nuestra estancia.
Amador
icon-with Partner
with Partner
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Staff does not provide any customer service. The showers are old, and water gets trapped in them. Very bad experience. Will not stay at the hotel again.
Luis Carlos
icon-with Children
with Children
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Very clean place. I would stay here in the future.
Adrian
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

The was no water on the faucet around 6am, then later around 15 minutes after the water was coming out really ugly (yellowish) and air was coming out too. I believe it was water pipes system “cleaning time”!!!
Bobby
icon-with Partner
with Partner
4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Don’t stay there !
Karim
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

I wouldn't hurt if you updated your TVs to smartTVs.
Carolina
icon-Family
Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Clean room, staff is super nice, breakfast is delicious 😋
JESUS
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Lack of parking spaces, noice cleaning staff (5ft floor), very noisy environment on the outside.
Susana
icon-with Partner
with Partner
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Great location. Nice decor. Clean rooms with comfy beds
Miguel
icon-with Partner
with Partner
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Room was exceptionally clean and bed very comfy, AC worked excellent and staff was very friendly, only thing that didn't work was the small refrigerator inside the room, other than that everything was perfect
Emilio
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

La habitación muy limpia y comoda
carlos
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

We couldn’t fall asleep until the nightclubs next to hotel closes, music was so loud, I know is not hotel’s fault but because of that, I will not stay at the Hampton any more.
Jose
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Rooms were very clean, very close to the airport great place to stay …
Rodrigo
2.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Dice que tienen shuttle pero no ofrecen el servicio de recogerte en aeropuerto y solo te llevan después de las 7:00am
Monica
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

todo muy limpio y en orden.
yvonne
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

The hotel was ok but I was over charged when I got to the property. My balance on hotels.com showed total of $341 and when I looked at my bank statement they charged me $400 and when I went to talk to front desk they were rude and dry about the situation and claimed it was a foreign exchange charge which i understand a difference of 10 or maybe 15 dlls but not 60! I would suggest paying on the hotel.com app or staying somewhere else
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