We have stayed in dinner around three times this is our first time at the Sofitel it is by far the best resort on the island restaurant options are great swimming pool is fantastic amazing atmosphere everywhere you walk can’t wait to go back

Staff at check in - Andrew and Milli were exceptional.

All excellent. Staff does need to add ice packs for severe edema incidents for guests coming off flights. (11 hr flight, both legs- extreme swelling, staff graciously and promptly made ice packs with plastic gloves. Subsided by day 2. Had a great time. TY . Store should also offer nude compression socks for these incidents...:))

Second visit here and more impressed than the first time. Great facilities; very clean and well maintained; restaurant / bars options are very good; but mostly the staff - the level of service and care is exceptional. Will certainly return for a third visit!

We stayed in the Waitui rooms. Our room had a lovely view onto the gardens and beach. The staff were very friendly and helpful. The minibar was re-stocked every day and it was easy to 'trade' any items at the trade shop each day. We enjoyed the drinks and canapes each day. The pool area is beautiful, we wish we could have stayed longer!

Mixed emotions. Overall our stay was good. The pool was great and the inflatables and the addition of the slides was very popular with our kids. Stand out were the many options for dining giving us plenty of variety while we were there. Housekeeping was also very thorough and everything felt very clean. Kids Club was great and the in-house spa was incredible. Most of the staff were amazing and personable however we did have some issues including with a particularly rude staff member in the cafe which soured our experience unfortunately. There was also a mix-up at one of the restaurants, forcing us to squeeze 4 people onto a table for 2. And on another day, housekeeping did not service our room until after 4:30pm. While they did take the time to listen to our complaints, management were very slow to act and didn't provide any consolation until we escalated the issue and demanded a course of action. This was our third time in Fiji but our first time at the Sofitel. Our two previous stays at the Sheraton were without any issues or complaints. The Sheraton seem to be a little more onto it and their resort is just a touch more opulent with more retail shops and facilities. Not sure if we'd stay here again. Will probably go back to the Sheraton (or try the new Sofitel that's being built next door...)

Overall best hotel I’ve stayed in, we will be back, love the Fijian culture!!

The property was beautiful, and the staff was phenomenal. Friendly, and always remembered our names. We enjoyed our time there

Overall all rating 10. The hotel staff was very !friendly.

We had a fantastic stay at Sofitel Fiji Resort. Fantastic clean rooms and facilities, good food, and friendly staff. Our kids especially loved the incredible pool!

We enjoyed our time at Sofitel. It is a beautiful resort, the restaurant are excellent. We loved dining at Koko’s. The food there was absolutely amazing, and the cocktails were the best!! My only disappointment was, if you have a late flight they allow you to continue to use the pool area, which is great…but they don’t have a place where you can get cleaned up after you’ve checked out. The construction noise is a little loud too. Once that is done I’m sure it will be amazing! The staff were also very friendly and helpful. Overall would recommend this hotel.

The staff were amazing and so friendly. It a beautiful resort, and I’d definitely stay there again.

clean rooms well set up for family stays. pool area great for kids.

Spacious rooms, clean pool, comfy sun loungers, nice choice of restaurants, friendly staff.

If you do not want to be near kids, book the Beach Club Access rooms. Beautiful poolside and very relaxing plus tons of complimentary canapes and drinks throughout the day.

Great

Great

Beautiful resort, friendly staff. Loved it

Loves the service here!

Wonderful stay with my daughter. We had everything we needed, Restaurants, service and grounds were amazing. My only criticism from a personal choice was the mattress which I found to be hard and it had a hump running down the centre. I found it a bit uncomfortable during our 7 night stay. I did go to the in-house pillow shop to borrow pillows to make my sleep a bit more comfortable. Other than that we had a very pleasant stay. If you don’t have children I would suggest you stay in the adults only area of resort as it can get a bit hectic with the children around the pool in the main area. We spent most of our time in the cabanas on the beach which we found to be more pleasant and quiet.