Overall Ratings & Reviews Brand Plaza Hotel

This was our 2nd time staying at this hotel. It met our needs.

The room was clean and provided nice-smelling toiletries. It was a nice and quiet space. As mentioned by others, the lobby is on the second floor of the building and requires taking stairs. Parking is behind the building and across a small street. Per the gentleman at the front desk, there was also a cost associated with parking. The surrounding area was great and had some stellar food options including Porto’s two doors down. A solid location & experience for a budget hotel.

Toilet bowl is broken.

No instructions on where to park prior to check in. Called the front desk and the person was very bad at communicating where we can park while we were checking in. Public parking only available until you check in and then he explains how the parking works. The hotel entrance was very difficult to find. Almost appears as thought the hotel was abandoned. Our biggest complaint was the person at the front desk who checked us in around 7:00 PM on July 11th. Lack of empathy while we struggled to find the parking, the entrance and lugging our luggage up the stairs. My wife accidently dropped a couple of bags in front of the person who checked us in. He just watched it all happen and never offered any sort of assistance or asked if she was okay. She was clearly struggling. He was extremely rude, condescending and lacked communication skills. Good luck with any assistance from the front desk if you need any sort of help.

Cute place, wish parking wasn’t so far away but still nice stay overall.

Excellent location! Within walking distance of so many eateries and the mall. Everything you'd expect from and older, quaint with LOTS of character hotel. It's not a shiny new penny but it's not a dumpy slumpy place either. We did have an issue with toilet backup (old pipes remember) and they fixed it immediately. Parking is a couple blocks away, which was the most inconvenient thing about staying here. Spaces are very limited but we were lucky taking the last available space every day of our stay. Staff was friendly and helpful.

My check-in Representative was very helpful, courteous and professional. My room is very comfortable, especially the bedding and mattress is excellent and I need a good sleep cause I’m traveling in the morning. I love the snack pantry, water availability and cold sodas in refrigerator, Extraordinary accommodations ! Thank you 🙏

部屋は普通のビジホ。駐車場がホテルの前にあるタイプではなく、歩いて10分弱。駐車場はチェックインの時に場所を説明されたが、住所などなく、Googleマップの画像を頼りにするしかなかった。ストリート名と合わせて駐車場を確認しホテルから受け取った駐車札をつけ停めたが、翌日駐車違反の切符が切られていた。スタッフに確認するも、知らないと言われ、結局$49追加で支払うしかなかった。 アメリカに在住していますが今までこんな事は無かったし、最悪な気分で1日が始まりました。車で来る予定の方にはこのホテルはお勧めできません。特に夜になると暗くなり、疲れもある中駐車場を探すのは大変だと思います。これからはホテルの前に駐車場がない場所には宿泊しないでおこうと思います。アメリカ観光しにくる皆さんが理不尽な目に遭わないようレビューを残します。

Great location, nearby everything and the front desk person even let me check in early and check out later with no cost. The only issue, the only way accessible (that I know of) is up stairs. If was difficult for me to luggage all my DJ equipment, and parking was a little walk. Other than that it was great!

NO elevator or escalator. Lobby is on the second floor. Rooms are in either 2nd or 3rd floor. No microwave even in the lobby area.

Good location, close to Porto’s and shopping mall

Make sure you read the website, this is not a mobility friendly hotel. It is well located with lots of local eating around but the stairs are very intense. The Junior Suite is the only one in the building and is on the 2nd floor. The water pressure is low and getting the TV to work was a chore.

It’s a great location in Glendale walking distance to restaurants and Americana mall. Very happening. No breakfast or on site parking. Room very comfortable but small. Staff is friendly and helpful

Tv very small. Low shower water pressure. Water from sink smelled bad. Drapes block the a/c

Good

Please note: THERE IS NO ELEVATOR and this is NOT a ground-floor building. The steps are many and very, very steep. Also, the parking area is down an alley and across a considerable parking lot. The parking area itself is also located in a dark, alley-like space. This parking situation costs me $8 a day PLUS 1 --$50 parking ticket. I had to plan my day to have the car returned before it got dark in order to feel safe. Walking in front of the building was pleasurable and safe. The hotel itself is in a great location and near many restaurants and shopping.

It is very clean and great service. The location in Glendale can’t be beat it is within walking distance to restaurants and shopping.

Cute old hotel No elevator No parking on site need to park 3-5 min from building

It was close to where I needed to be. Quiet and had all I needed from a hotel for this trip.

Good in general, but you need to climb 1 1/2 flights of steps to get to the main floor - no elevator.