Overall Ratings & Reviews Hotel Bonalba Alicante

The Staff were absolutely unbelievable customer service at its finest.Tea was exceptional in her manner of customer service at the check in desk . I look forward to visiting again soon your bar staff was also very amazing.

It was great very friendly staff and beautiful surroundings

Lovely swimming pool and main public areas were lovely .Incredibly rude receptionist on check in; yawning and so unfriendly; ruined our stay via first impression.The lady on departure was such a contrast (Maria), so wish we had been met by her.Rather expensive and the receptionist wanted us to give a deposit for the bath plug! Internet connectivity poor.Sadly wouldn't want to stay again.

Receptionists made me wait for no reason.

This place is ridiculous. They built a hotel in the middle of nowhere and can only get there by car, then charge you €15 to park each day! The room thermostat was faulty and kept making an electrical buzzing every 30 seconds so we didn’t get any sleep. When I reported it, they said not to use my preferred temperature (yep!), yet it still made the issue the rest of the time. Cardboard has more flavour than ANY food, somehow even packaged sweets. We paid for an upgraded room and got a view of the carpark! The door and frame was hanging off being prised open and moved. There were horrible filler repairs that looked like an elephant applied it with their trunk. The room was tired and shabby. This isn’t a nice place to stay, maybe if your work is paying for it and free for you to stay, just don’t expect any sleep..

Very badic facilities and food choices. Shortage of staff

Super nice place to stay

Nice hotel, great pool, paid parking available. Far from the city center and the beaches.

What I wanted was a week in the sun by a pool. The

Large hotel chain. Front desk staff was very helpful. Breakfast area somewhat depressing. Lovely pool, regrettably not open in March.

The pool was closed and we couldn’t use the other pool as adults only a tad frustrating

Only a one night stay but have stayed before. Standards are the same as previously experienced, obvious that the hotel is well managed and cared for.

Primarily used as a base due to the excellent location of the hotel, easy to access all areas to the north of alicante.

Rooms were simple and nice, apart from the bathroom that had many black hairs sprinkled around it throughout my stay (before and after cleaning). I put a do not disturb/clean sign on the door after my moisturiser went missing. Evening 'entertainment' included live bands in the evening until 11:30pm, and the walls are paper thin so you get a private concert! Food in the cafe was very average and expensive with not great vegetarian options, but the hotel breakfast was good. Staff overall were really friendly and nice.

The selection of Alicante's food very nice and of excellent quality,

Hotel was okay. Parking expensive.

Have stayed before, in a lovely area, rooms are beginning to look a bit tired. Swimming pool excellent, evening entertainment very poor.

The staff were lovely they really made us welcome and tried their best to speak in English as we done really speak Spanish. The resort itself was clean and tidy there were a couple of little things missed that would of made it 10/10 but nevertheless a lovely place out of the hustle and bustle of the city life.

Surprise when dinner time you have to pay for coffee extra… Coffee machines switch off trying get extra few euros profit

It was good in general