The air conditioner was not on when we arrived in our room. The room was very hot and stuffy. Staff did not know location of ice machine so we had to go to a neighboring hotel to get ice.

The reason for the low rating is because when we arrived several others were in the office complaining about bed bugs. My group decided not to stay, and the Office wouldn't refund us for our 2-night stay. The reason we chose NOT to stay is because of a potential health risk and bed bugs can be anywhere on site and hard to get rid of!!

Part of a congolmeration of three hotels apparently managed by one company now? Check in staff was not accomodating. Pulled into the hotel we booked and had to go down to a different hotel to check in and watched numerous people do the same thing. Room was fine, smelled musty. Good enough for the price and just needing a bed.

Broken bed,

The rooms light are out of order. Water logged in the bathtub. Room service only replace towel unless explicitly what are the things you want

Bed room clean over all it’s been good.

Stephen’s room door has a hole in it, but everything else was great!!

It’s an old property clean for the age needs up dating on everything

Pleasant staff, we came in super late but the lady assisting us was prompt and pleasant. The room was clean, but there was an unpleasant smell throughout the room. The pillows didnot have the scent, gratefully. For the price, it was a great stay

Very nice place when you visit Mackinac

In my MANY years of traveling, I have probably stayed at a few hundred low-cot motels. This wa the worst. Several things did not work, but the worst of all was that the carpeted floor was sopping wet in places. I have no idea how long it had been wet, or what mold was growing in that water.. Also, there was no one in the office, so check-in was done off site. On the other hand, the woman who came to help was very effective and pleasant. Kudos to her!

Comfortable beds.

I think the price for this room was too high even in peak season.

Good

Everyone has coupons if you partake in their food or entertainment.

Damn heat was on and it was 80 out side, never cooled down. Horrible sleeping conditions. This should be checked by room cleaners, Or staff. Nobody to check it as no employees of hotel on site. NOT GOOD. SUSPICIOUS GUESTS. UNEASY STAY

Washroom locking fridge not working

Check in was difficult because there are 4 different motels in a row that all check in at the Thunderbird (Starlight motel, Budget motel, Great Lakes motel, as well as Thunderbird) therefore, the staff has very little time to deal with problems. Our room had a broken lamp shade, a plug in that was half hanging out of the wall—I could have dealt with these, but the worst thing was there was a baseboard heater that was throwing out heat and could not be turned off. It was 85 degrees outside, and the room was unbearable. When i complained, the desk clerk said, “oh, that happens sometimes “ I said that we wouldn’t be able to sleep, and please could we have another room? He said they were full, the best they could do was call a maintenance man, but he couldn’t get there until after 11pm. Long story short, we were so desperate to get some sleep that we ended up paying $160 more for a room that was cool. It was a king, where our original room was a queen, but what a racket! I was extremely disappointed. They said because I had booked through Expedia they couldn’t give a refund, I don’t know if it’s true,

Not clean. Switched us to budget in. Beside a large open garage door full of dirty laundry

Staff's attention is excellent, they were all very kind. The furniture and facilities are quite old and there's not enough lighting in the room. Even though it was clean, there was an ammonium smell in the room.