Overall Ratings & Reviews Regina Apartamentos

Wanted 250 euro cash for a deposit on top of room price

The hotel is brilliant. Friendly staff everything to make your stay great. Expedia the booking agents, on the other hand are totally unhelpful.

Stay away!! We couldn't get a room we payed for or any other so at 11pm we had to go to other hotel. Next day we got the studio, but not what we booked. Dirty,moldy, smells horrible, full of bugs on beds, dump. I have photos if anyone need, I'll send. I never saw such a bad accomodation ever.

nice hotel with private parking in the middle of busy tourist area.

Cheap and cheerful though somewhat in need of love and care

The hallways were barely lit so as 2 female travelers, it was a bit spooky to walk around the premises. In addition, the front desk was not very helpful and straightforward unless pressed in respect to our inquiries. The room itself was okay. Would only consider staying again for the price point.

Very central location, the room had everything we needed but is very tired in places, we are 2 women travelling alone but didnt feel unsafe at all, the room was adequate for our needs and would definitely stay again

Fantastic location, value for money & very clean apartment. Balcony could do with a coat of paint & shower door missing one panel, & main front door never locked, which meant security was not very good. Overall a pleasant stay.

really helpful staff,easy check in ,leaved the luggage after check out free of charge,really easy to walk everywhere,safe area,really nice property

At £20 a night, for two, being right in the centre of the old town, you cannot complain. The beds are lumpy, the apartment is a bit grotty, but it's OK for say, 10 days. The staff are nice, but oddly, hardly ever there, even in the posted time periods they are supposed to attend. It may be worse in the winter season, but a lot of people simply cannot get in to check in, even if they arrive in the 'staffed' periods of 12noon to 8pm. If you miss the opening times, or if the staff have gone away (normal) you will not get in, booking or not. The staff are however friendly but mostly unable to deal with problems - like missing kit in the rooms, broken showers, broken room entry doors, broken showers etc. We hit lucky compared with 2-3 people who also stayed but had many issues. As for the €100 breakage deposit, as far as I can tell, this seems to be a "holding payment" that expires on its own, so there is no "return of deposit". In any case you'd be insane to not use a credit card (which gives a lot of protection). The building is obviously being "camped in" by the owners, hoping to make a capital return on a future sale, or maybe looking to get a deal to sell - this may be why the apartments are so obviously under-invested and run on a show-string. On the other hand, we were OK for only €20 per night, as we were there partly for appointments, and it was only partly a holiday.

For us apartment was fine. Beds were comfortable and room was cleaned each day. Apartment good location for centre and was quiet. Was a very basic room but for the price was ideal for three lads on a boozy weekend who basically only slept there.

was happy with it.met all my requirements, handy to get to shops from it.

We were in room 21 it was very dated & only fit for 2 people Not 3, just too small for 3, kitchen was in a coboard , no balcony to dry clothes, our towels were not changed. On the plus side we had air conditioning, bathroom &bins were cleaned & emptyed every day, and best of all was the location

The roof terrace was the best bit, although we didn't use it as we went out! The whole place needs an overhaul. There were not enough powerpoints in the kitchen area and chairs were dodgy. The location was noisy, beside a steep road out of Albufeira used by motorbikes and heavy vehicles. Cleaning staff never appeared until late in the afternoon when we were wanting to rest. Reception staff gave different stories about returning our deposit. We have been to Portugal several times and this is the least favourite. Least favourite anywhere come to that.

very old, smelly, dark, gloomy and filthy..... first night we arrived, the reception told us that the room was not available and we had to go to another hotel for the first night which was awful.

Arranged late arrival in advance by email and telephone as reception shuts at midnight. Arrived at 12.20am to closed hotel. Rang numbers by door and a chap said he would be there in ten minutes. Nobody came. Rang again and stood there nearly an hour until he arrived and let me in. As a lady travelling alone it wasn’t ideal. Other than that, fabulous location. Basic but clean base for a budget holiday.

A localização é perfeita mas os estúdios deixam muito a desejar, no que fiquei tinha armários muito degradados que davam mau aspeto.

Good location

located in the middle of everything in old town area . room was ok living area consisted of table and chairs single bed kitchen area hotplate microwave toaster kettle and utensils . no corkscrew tho . also satellite tv aircon and wifi . all free . separate shower room shower unit sink and loo . had a separate bedroom with another two single beds wardrobe cupboard/storage area with safe inside .the hotel has the benefit of lifts to the rooms . up from the 3rd floor has a bar area with veranda you can have coffee tea bottled beers dosent serve food tho . has pool on roof . January not open . takes 45 mins in taxi to get there .26-29th jan weather 19c day 12c night very surprised at how mild it was . personally found beds comfy . fridge had a wobbly foot . please don't expect the ritz .but excellent value for money £21 a night for room in the heart of everything had a great 3 nigt mini break

First of all the reception staff Ellie and Paul are lovely. Helped me with every query that I had. The Pool had an umbrella in it and wasn’t to a standard I wanted to swim in. After a chat with one reception Guy I got it’s not my job I then told him it’s not mine either and that I would contact Expedia. Next day I mentioned it to Paul and by the Afternoon it had be dealt with. Pool is small but was enough for us. Rooftop is great for sunbathing and relaxing. Rooms are clean and basic but you get what you pay for. When we wanted anything ie toilet rolls towels bins changed we just asked at reception and it was always dealt with. You get what you pay for and I felt that it was worth the money. I would say it could do with updating but hey you are staying in the Old Town. Restaurants are about a 5 minute walk also there is a Spar supermarket.