Overall Ratings & Reviews Sercotel Gran Hotel Zurbarán

Room not very clean and strong odour from bathroom

This was a mediocre hotel, which thinks it better than it is. The room was adequate but tired. Confusion about the address as Google took us to the town/Guardia Civil end of the road, rather than right opposite the park. Reception staff didn't want to know about this confusion. It wasn't possible to control the Air con/heating system in the room and housekeeping couldn't sort it either . Not the most welcoming hotel of our trip. Easy

Good breakfast — more options than usual!

Hotel was average. Front desk very helpful and friendly

Not t the most memorable place but did the job.

Very nice hotel along the waterfront in the very nice town of Porto. Staff was very friendly and even gave us one of his own Ibuprofen when we asked where we could find some. Unfortunately, we were feeling a little under the weather so did not get the full experience we could have. Excellent views from the roof top bar that also served a good selection of snacks and drinks. The waterfront is immediately in front of the hotel and offers a great opportunity to walk or jog for miles along the Duoro River. We would definitely stay here again.

Great location and nice facilities. Excellent breakfast. Great staff. 4-5 star.

Enjoyed my stay here. Clean, quiet, convenient to food, shopping and transportation options. Easy check in.

Good

Good overall

Excellent staff and kindness exhibited to us

Parking garage has no easy inside access to the hotel.

Poor air conditioner,poor WiFi,so hot and the bar just open 8pm ,not place to have a lunch or dinner

Our stay was great, just as you would expect from a sercotel. we had a lovely snack dinner at the bar later in the evening, our waiter was lovely and food was good. Having breakfast and parking included was great, breakfast was varied and plenty. The downside for us cam after checkout when we arrived at our next location in Spain, I reaslised I had left my toilet bag in the bathroom. I rang and the gentleman I spoke to confirmed that they had it, but told me he was unable to send it to me as they have a lost property form online and I had to use that to get it back. I went online and filled out the form asking if it could be forwarded to another hotel as we are travelling for tne next several weeks, to date I have had no communication from them at all, I have supplied phone and email but nothing. Very disappointing.

If you depend on a stable internet connection, this is not the right place. I was there for a week and every day I had problems connecting to the internet. However, the staff did their best to help alleviate the problem. Everything else was excellent. The breakfast was great, particularly on weekends.

Nice hotel but disappointed no tea or coffee facilities or restaurant on site. Bar and room service only and does not open until 8pm so nowhere to get a drink or refreshments.

Friendly welcome Large rooms well appointed Breakfast was excellent Well situated for town

Low cost hotel with very basic and limited services.

Clean and spacious room, good breakfast, parking for a fee. Excellent location, just a few blocks away from Badajos' city center.

Whilst I'm sure the property ticked the various boxes to be technically 4 star, it fell below expectations based on my experience of other 4 star properties. The reception staff were always polite and efficient and the room service meal was plentiful and enjoyable. However, I noticed the following flaws: 1) WiFi signal in the room was OK but the internet connection this provided was intermittent to the point of being unusable. It ended up costing me my mobile data and just isn't acceptable for a modern hotel in 2023. I did raise this via Expedia in my check-in feedback but got no response. 2) I'm sure the air con in my room was out of order. Despite trying to alter the temperature settings, the room felt like a sauna. 3) Noise. For a modern building, I was surprised there was no soundproofing which meant the occupant in the room next door sounded like he was in my room. Noise from outside was extreme over the weekend... even with the window closed (which made the room even hotter) 4) Overall state of decor. I've seen more pristine furniture, decor and fixtures and fittings in hostel. Oh, and the lifts are brutal! 5) No vegetarian options on the room service menu. Overall, this hotel was disappointing for something rated at 4 stars. It seriously needs a refresh. I should stress though that the staff were very pleasant and efficient.