Overall Ratings & Reviews SureStay Hotel by Best Western Virginia Beach Royal Clipper

The elevator was not working and they booked us 5th floor. My boyfriend is disabled and it was not easy using the stairs.

Location and everything great, however, this is not a hotel, more like a motel and they had cockroaches walking around outside of the room, terrible and disgusting. Room standards were not as expected, needs more cleanliness overall and proper beds, sheets and accommodation overall. I don't recommend.

We liked that the room was clean. It is an older property with limited amenities. A tiny swimming pool and an extremely loud air conditioner. Even though the check in was slow the staff was very friendly. The breakfast was adequate and the property is in a good location.

run down, elevator issues, not worth the cost

Good stay

The rooms were clean and the hotel is a block away from the beach. However, the elevator didnt always work and we saw cockroaches in the stairwell

Clean room, cool air conditioning, very well kept property. Staff was informative and very friendly. Cool, well kept pool. Made our 3 night stay so enjoyable. We will be back.

Looks nothing like the photos trashy

It was very clean and close to the beach. A 1 min walk

Loved the friendly service

The staff here are very friendly and highly attentive to your needs. They went above and beyond. The price isnt bad especially since its right bg the beach cross the street pass one hotel and youre there not even 5 mins walking distance. The rooms are clean and pretty spacious with the sofa bed. My Experience overall was great.

I was here on business and enjoyed the hotel. The staff was amazing and attentive to my needs. Josa in the office was particularly helpful besides just being pleasant and fun to work with.

Elevator didn’t work.

The main staff that I saw, Brian and Jose, are truly wonderful. Housekeeping skipped my room a couple of times, but it was instantly corrected as soon as I reported it. Not much quiet with fighter jets flying around most nights. The motel is also on a busy intersection. However this noise settled down by 11. Close to the beach with many families enjoying it.

Price is ok and comfort ok, good service.

Convenient location, quiet, friendly staff, good free breakfast, pool was nice.

You cannot ask for better management staff! I’ll keep coming back here because of the way we were treated during our stay - with kindness - like family.

Front desk staff EXCEEDED superior customer service. The way they treat you, you would think you are at a 4 or 5 star hotel. Perfect location across from the beach. I really enjoyed my stay here.

WiFi barley worked but other then that it was good

Nice hotel older but room was clean friendly staff. Parking is a little tight but would go back for another stay