Beautyful room, good location and friendly staff

Clean room and an overall nice experience with good service. Was expecting a little more something special from a 5-star hotel.

Lovely hotel in the heart of the old town.

A great hotel. The breakfast is a bit overpriced, but otherwise nothing to complain.

Room was great.

Excellent hotel,in a great location,great staff who are always happy to help. Excellent and varied breakfast,this is our third visit to the hotel and we will definitely be back again. Highly recommended!!

Efficient front desi staff. Comfortable stay. Don’t get an uber here as they cannot drive to this location. Get a taxi

We were upgraded to a large suite. Very comfy bed, excellent cleanliness and quality.

Great room, great location at the heart of Old Town and the professional and caring staff.

Everything very nice

Breakfast was great until final day when we were put in a side room with no service. Basically not enough staff and certainly not 5*

The air conditioning in our room did not work. In fact after turning it on it got WARMER till 25.5 degrees until which I decided to switch it off and call front desk for assistance. Upon checking, the staff encountered the same issue as me thereby confirming that the aircon was faulty. That was disappointing for a 5 star hotel. Room was stuffy and uncomfortable for us and we were sweating during the night. The staff was kind to bring us a small fan but I feel it is unacceptable to have the aircon malfunctioning in a five star hotel. Before the staff left my room I had reiterated my displeasure with the situation and asked him to pls make a complaint to the manager on my behalf. I assume he had done it. However I did not hear back from the manager and no apology or compensation of any kind was offered. Very disappointing.

A beautiful hotel in the heart of Old Town Tallinn just a short 3 minute walk to the Christmas market.

We loved everything about this hotel! The room was huge compared to most European hotels, it was completely quiet (we never heard another soul from our room) and the staff was extremely helpful. I would highly recommend staying here so close to all Old Town has to offer!

It was good 👍

Great location in the Old Town.

The room was comfortable and the front desk reception was friendly and helpful. Also, the location in the center of town was unbeatable. The Hotels.com website suggested that the hotel had a 24-hour shuttle service to the airport for guests. They did not have such a service. You had to order it separately for an additional fee. Also, I found the staff at the spa to be unfriendly and unhelpful. While the swimming pool was nice, the sauna and steam room were very small. There were also some rowdy guests which took away from the relaxing atmosphere I sought at the spa.

Great room, clean, feels spacious, clean and with elegance👌

Everything

In the middle of old town. Friendly staff. Lots of restaurants nearby. Comfortable and spacious room.