Overall Ratings & Reviews Best Western Plus St. Augustine I-95

The service was great, and the hotel was very clean. Rooms are a nice size, and well maintained. My only 2 drawbacks were: very low water pressure in the shower and very slow drainage. Aside from that, it was a very nice place for an overnight stay.

The paving around the parking lot was extremely inconvenient and unfortunately a $30 credit back was all I was offered, I was told “we didn’t know either.” I wish they had sent a message via text (like they did before checkin) to warn me, this would have been easier. The facility itself was unfortunately quite run down. My room was clean. I will not book here again, the only entrance and exit was blocked twice during my stay. They are opening another hotel beside BW and there is not enough parking.

Check in was awful -not friendly and issue with charges. Room was not clean and smelled musty. Beds were not comfortable at all. Carpets in hallways were FILTHY and sticky. Hot tub was freezing cold but pool was slighly warm. Breakfast sucked! Not a good stay and the reviews I read b4 booking must have been made up by bots or staff. VERY DISAPPOINTING

Close to restaurants, but the hotel need improve, room smell

Staff was helpful Room and public area organized and clean Road and parking lot under construction.

Clean and excellent service.

“I thought I had rented something else. I feel like the description on the app was a bit confusing, and I thought it included more things. It was fine, but I would have chosen another hotel for a lower price if I had known this room was quite basic.”

Average place and price. Nothing special. Next time I’ll look for something else

Everything went well. The staff was MOST helpful when we had a question. We were allowed to play cards into the night in the breakfast area and met very nice fellow "hotellers". It was quiet and we could be unobtrusive way in back of the breakfast area.

So far so good. Unfortunately there's a lot of construction going on. Slow going

The location is convenient being right off of the highway, but just be aware there’s lots of construction going on around the property on the roads and what not. Can be a little tricky to get to because of the construction detours. I only stayed for 1 night, but service was very good and accommodating to any issues. When I arrived my room key would not open the room. They changed out the key card and I still couldn’t get into the room. They ended up changing my room to a different one down the hallway. I thought that the room was a good size and the bed was comfortable, room was also clean and stocked. The only issue was the broken ice machine kept making noise all night and the door to the stairwell was slamming which would startle me awake it was so loud. Breakfast was nicely stocked and ready on time. Checkout was a breeze. Was decent enough for a night.

Well maintaned hotel, breakfast was great... plenty of options and ne er empty trays.

New building, but seems like they took items from an old building and used them in this building.

Stayed here a couple times, hotel is clean, breakfast has been very good.

For the price this was a great place to stop on our way from NC to Port Canaveral. As others have mentioned, the carpets in the halls and the flooring in the elevator need to be replaced, but our room was clean and comfortable and the staff was very friendly. I’d stay here again next time we’re heading to the port.

The front desk lady was so nice and welcoming. Room was spacious and clean.

The hotel smelled like mildew and the showers barely got above room temperature.

Major Disappointment – Should’ve Stayed at the Usual Spot We stayed two nights at this Best Western after normally choosing the Holiday Inn off I-95 in St. Augustine. We decided to give this place a chance based on slightly better reviews—big mistake. The hot water didn’t work either night we stayed, which was incredibly frustrating. The room door handle was difficult to open, and my wife couldn’t manage it at all. Even the bathroom door was hard to operate. When I brought up the hot water issue to the front desk staff, the response was unhelpful and curt. On top of that, the WiFi password never worked, and breakfast kept running out of food. Overall, this was a disappointing experience. We’ll be going back to the Holiday Inn next time—at least things work there.

Very comfortable and clean room. Nice staff.

The hotel is clean overall. The dark carpeting in the rooms feel dirty and maybe because they are so dark. Otherwise the room and hotel were great. A lot of road construction going on around the hotel, not the hotel's fault. We were able to walk to a couple of local restaurants.