Staff was friendly and helpful. The place is just outdated. Had a weird smell. Not luxury just ok.

En general el lugar es bueno, fácil de llegar y el staff amable. La calidad del desayuno podría see mejor

Nice stay

Good

I am writing to formally express my deep dissatisfaction with my recent stay at your property. Unfortunately, my experience was far below the standard I expect from Marriott, especially considering the premium rate I paid. The room itself was not adequate for the cost. There were no drawers or closet, the bathroom was extremely small, and the water had a noticeable odor, which was unpleasant and concerning. Additionally, I had to request towels every single day, as housekeeping did not provide them consistently. One of the most frustrating issues was that my room was never serviced before 4:00 PM, despite being away during most of the morning and early afternoon. This happened every day of my stay. Each time I raised the issue, I was directed to staff members who had no authority to resolve the problem, leaving me without any meaningful assistance. Overall, this stay was marked by frustration, inconvenience, and a lack of basic amenities, and it did not reflect the level of comfort and service that Marriott promises. Not only I spent a week there, I had my agent staying in an additional room for 4 nights. Given the circumstances, I am respectfully requesting a partial reimbursement for my stay. I believe this is a fair resolution considering the poor experience, the time lost addressing these issues, and the failure to provide essential services and accommodations. Thank you for your prompt attention to this matter. I look forward to your response.

The staff was really attentive. The price was good, the breakfast was good.. everything was what I expect from a Marriot.

Great hotel

The hotel was nice .... I was only there for a few hours. I didnt leave the hotel because it was just a one night stay.

I was pleasantly surprised with their breakfast that's included.

Muy cerca de expo Guadalajara

Todo bien, tranquilo

Was allgood

thks

Great people work at this hotel, very clean.

Great accommodations

Very central to Plaza del Sol which is a shopping center.

Nice and clean, I had no issues quick check in and pretty good location

Ok

Very slow checking in, they took too long to let me know they didn’t have a room on an upper floor. Didn’t have hot water at night or in the morning when I showered, had to shower with cold water in the evening and the morning. The young servers at breakfast we very attentive and friendly. Great fruit and coffee. Will most likely not stay again.

This is comparable to a Motel 6 in the US. Very basic hotel. Needs to be updated! The breakfast area was a mess! They didn’t refill anything. It was just basic continental breakfast. The location is good, close to Plaza del Sol, which is a nice little shopping area! We ended up switching to Holiday inn express expo about two blocks down. Way better!