Fantastic hotel. Staff and rooms were excellent. Clean and central location. Will be back. As a platinum VIP Expedia member however, I was not told of any of the benefits until check out. Which is a shame as the service was flawless.

Great service. I loved everything!

Staff is very unwelcomed

Great hotel. Close to old town.

There are two sides of this hotel. We were on the old side. I would ask when booking what side you’re in. Our bed was very comfortable and typical to most European hotels the room was not very large. The location is perfect!! Seems out of the way and quiet when you get there but you’re literally a very, very short walk to everything. Trolley stops are very close and a five minute walk to Rathausplatz. Would definitely stay there again.

Staff was absolutely amazing but the hotel is a bit on the older side. We had issues with water temperature. Location is good.

Breakfast was very good

The room was lovely and clean. Breakfast was amazing. The staff were incredibly helpful and kind. Great location.

Spacious rooms and hotel in a good location for exploring Vienna.

Great place to stay.

The rooms were very nice and clean. Somehow, they need to renovate all the main floor space that exists between the old and the new hotel and make themselves a grand lobby with a nice bar.

Check in was nice with fast service. Anna was very helpful at check out. We loved our room ... bed and pillows were top quality ... shower was okay ... but everything including the welcome treats were nice. We felt very special. Thank you Anna for working so hard to help make our departure nice.

Staff were helpful. Breakfast buffet was generous and tasty.

The staff was amazing. Very helpful and courteous from the time we checked in until we left. Great service.

Staff were very accommodating. Location was perfect. Nice touch with the welcome and departure gifts.

Everything was perfect

clean room but the room temp was way above average and could not be regulated. The staff was courteous and helpful. The hotel was close to the center of town and all public transportation. I really enjoyed my stay there.

Fantastic stay in a central location. Rooms were brilliant and staff were more than happy to help 24/7.

Hotel was charming and comfortable, breakfast buffet was ample and delicious, rooms were extremely nice / lovely and clean. Staff are top notch and very helpful from top to bottom.

Staff helpful and friendly, hotel very clean and welcoming